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Customer Care and Sales Specialist

2 months ago

Eden Prairie, Minnesota, United States Massage Envy Franchising, LLC Full time


Are you passionate about helping clients feel confident and beautiful? The impact you have on clients' lives is incredibly rewarding, and our supportive environment allows you to focus on what you love most about your profession.

At Massage Envy Franchising, LLC, we encourage and empower you to excel both in and out of the treatment space.


Benefits:
Competitive hourly wage along with tips, bonuses, and commissions
Healthcare options including medical and dental plans
Paid time off for employees
Annual AMTA membership with insurance at no cost
Access to over 20 complimentary continuing education courses each year
Employee referral bonus program
Employee Assistance Program
Flexible scheduling for improved work/life balance
Monthly complimentary massage, skincare, or stretch session
40% discount on all products

Qualified Candidates:
Possess a high school diploma (or equivalent) and have prior retail or sales experience (preferred)
Exhibit critical thinking skills, strong math and computer abilities, and the capacity to multitask
Demonstrate excellent interpersonal skills and the ability to build positive relationships with clients
Support the concept of total body care with a general understanding of massage and skincare services

Day-to-Day Responsibilities:
Deliver exceptional customer service, ensuring every client feels valued and appreciated
Educate clients on the benefits of Total Body Care, promote new and enhanced services, sell the Massage Envy Wellness Program, schedule future appointments, and encourage retail purchases based on service provider recommendations
Facilitate clinic operations by welcoming clients, managing service schedules, answering inquiries, and addressing client concerns
Assist in growing and maintaining a client base through in-person interactions and outreach via phone or email

Culture & Support:
Leadership that is dedicated to YOUR success
Award recognition programs (such as Sales Associate of the Year)
A supportive community that celebrates individuality and fosters knowledge sharing
If you are eager to be part of a thriving community with experienced professionals who share your passion, we look forward to connecting with you.

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