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Senior Program Management Specialist

2 months ago

Chester, Virginia, United States EVERSANA Full time
Job Overview

Company Overview

At EVERSANA, we are dedicated to fostering a healthier world. Our diverse team of over 7,000 professionals provides innovative commercialization services tailored for the life sciences sector. We partner with more than 650 clients, including biotech startups and established pharmaceutical firms. Our comprehensive products and solutions are designed to facilitate the introduction of groundbreaking therapies and enhance patient support globally. Join us in making a meaningful difference every day.

We value diversity and are committed to enhancing patient outcomes. We seek individuals from various backgrounds to help us shape the future of healthcare and the life sciences sector. Our team is focused on cultivating an inclusive environment that embodies our core values.

Position Summary

Program Management Lead Responsibilities

Key Duties:

  • Serve as a subject matter expert, providing leadership and guidance
  • Conduct on-the-job training for team members
  • Address and resolve client inquiries
  • Assist with special projects and support the Supervisor

Required Qualifications:

  • High School Diploma or GED with a minimum of 6 years of relevant experience, or an Associate's Degree with at least 4 years of experience
  • Background in call center operations within a pharmaceutical or payer context
  • Exceptional communication and interpersonal abilities
  • Strong organizational skills and problem-solving capabilities
  • Customer-oriented with knowledge of the healthcare and pharmaceutical sectors
  • Proficient in Microsoft Word, Excel, and PowerPoint

Work Environment:

This position is primarily sedentary, requiring the employee to remain seated or standing for extended periods. The role is situated in a professional office setting equipped with standard office tools. The employee must maintain mental alertness, communicate effectively, and adapt to evolving circumstances.

About EVERSANA

Our cultural principles guide every aspect of our operations, from patient care to client satisfaction. We are committed to offering competitive compensation and benefits to all team members. Diversity, Equity, and Inclusion are fundamental to our success. We are an Equal Opportunity Employer, promoting a diverse workforce and driving innovation in healthcare.