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Customer Service Coordinator

2 months ago

Fort Lauderdale, Florida, United States Tropic Supply Full time
Position Overview

Level
Entry Level

Location
Company Headquarters

Employment Type
Full-Time

Travel Requirements
None

Work Schedule
Day Shift

Job Category
Administrative Support

Role Summary

Become the Essential Link in Our Operations

At Tropic Supply, our achievements begin with your contributions.

Are you passionate about assisting others? Do you thrive in a dynamic environment where each day presents new challenges? If so, you may be the ideal candidate for our Reception Operations Associate position, often referred to as the Essential Link in our operations.

As Florida's leading independent, family-owned distributor in HVAC and refrigeration, we seek a Receptionist who will serve as the friendly face and guiding voice for our clients and team members, ensuring a remarkable first impression. This role offers a chance to engage with others, resolve inquiries, and be the heartbeat of our front desk operations.
Why Choose Tropic Supply?

Established in 1973, Tropic Supply is more than just a business; it’s a family. With over 280 dedicated team members across 22 locations in Florida, we uphold our core values, known as "The TROPIC Way":
  • Trust: We are dependable and resourceful.
  • Relationships: We prioritize people over transactions.
  • Own It: Accountability is fundamental.
  • Positive Attitude: A happy workplace fosters success.
  • Integrity: Our business practices are as important as our services.
  • Considerate: We treat everyone with dignity and respect.
At Tropic, we are committed to community engagement and nurturing a culture where our employees feel connected to meaningful initiatives. As our Reception Operations Associate, you will play a vital role in this culture, fostering a welcoming atmosphere that embodies our core values.
Your Schedule & Benefits
  • Hours: Monday to Friday, 7:00 am - 5:00 pm (with a 1-hour lunch break)
  • Compensation: Weekly pay every Thursday
Key Responsibilities

As the Receptionist and face of our front desk, your responsibilities will include:
  • Managing our phone system—ensuring no voicemails are left; your personal touch is crucial.
  • Welcoming visitors with a friendly demeanor.
  • Upholding and exemplifying our core values, ensuring every caller and visitor feels valued.
  • Efficiently screening and directing calls to the appropriate department.
  • Coordinating the scheduling of conference rooms and maintaining an organized front desk area.
  • Handling mail distribution and courier pickups.
  • Assisting with record maintenance and taking on additional tasks as required.
Qualifications

Who You Are

You excel in a fast-paced environment and possess a natural ability to connect with others. You are warm, composed, and enthusiastic, with a genuine desire to assist people. As a Reception Operations Associate, you are the first point of contact, making your role essential in creating a lasting impression on everyone who interacts with Tropic Supply.
What You Bring
  • A minimum of one year of experience in switchboard or receptionist duties in a high-call-volume environment.
  • Outstanding communication skills and a customer-first mindset.
  • Bilingual in English and Spanish is a significant advantage.
  • Familiarity with Microsoft Office, Mac OS, or similar platforms is preferred.
Our Benefits
  • Weekly Pay: Receive payment every Thursday.
  • Direct Deposit
  • Health Coverage: 100% employer-sponsored medical insurance.
  • Dental & Vision Insurance
  • Disability Insurance: Both short and long-term.
  • Voluntary Life Insurance
  • 401(k)
  • Employee Referral Program
  • PTO: Enjoy 2 weeks of paid time off.
Grow with Us

Many of our Reception Operations Associates have advanced to rewarding careers within Tropic Supply, transitioning into roles such as File Coordinator, Warranty Administrator, Counter Sales, and Accounts Payable. We provide training opportunities that support your growth, both personally and professionally.
Become Part of Our Family

Working alongside great people is one of the most rewarding aspects of Tropic Supply. If you are ready to be part of something meaningful, we look forward to seeing where this journey will lead you.