Network Support Specialist

5 days ago


Pittsburgh, Pennsylvania, United States AlienVault Full time
Job Description:

AlienVault is seeking a highly skilled Network Support Technician to join our team. As a Network Support Technician, you will be responsible for providing technical support and maintenance for our network infrastructure, ensuring that our systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and maintenance for network infrastructure, including routers, switches, firewalls, and servers.
  • Troubleshoot and resolve network issues, including connectivity problems and performance issues.
  • Configure and manage network devices, including routers, switches, and firewalls.
  • Monitor network performance and identify areas for improvement.
  • Collaborate with other teams to ensure that network infrastructure is aligned with business needs.
Requirements:
  • Associate's degree in Computer Science or related field, or equivalent experience.
  • 1+ years of experience in network support and maintenance.
  • Strong knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, and HTTP.
  • Experience with network management tools, including CiscoWorks and SolarWinds.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
Preferred Qualifications:
  • CCNA or CCNP certification.
  • Experience with virtualization technologies, including VMware and Hyper-V.
  • Experience with cloud-based services, including AWS and Azure.

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