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IT Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States SAIC Full time
Job Summary

SAIC is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients.

Key Responsibilities
  • Manage and Maintain IT Systems
    • Ensure the smooth operation of our IT infrastructure, including servers, networks, and desktops.
    • Perform routine maintenance tasks, such as software updates and hardware repairs.
  • Provide Technical Support
    • Respond to and resolve technical issues in a timely and professional manner.
    • Collaborate with internal teams to identify and implement solutions to complex technical problems.
  • Coordinate IT Projects
    • Work with project managers to plan, coordinate, and execute IT projects.
    • Ensure projects are completed on time, within budget, and to the satisfaction of our clients.
  • Develop and Implement IT Policies
    • Collaborate with senior leadership to develop and implement IT policies and procedures.
    • Ensure policies are communicated effectively to all staff members.
Requirements
  • Education and Experience
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Minimum 3 years of experience in IT support or a related field.
  • Technical Skills
    • Proficiency in Windows Server, Active Directory, and other Microsoft technologies.
    • Experience with VMware and other virtualization platforms.
    • Strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
  • Certifications
    • CompTIA A+ or equivalent certification.
    • DoD 8570 IA Baseline Certification, IAT Level II (Security+ CE).
Preferred Qualifications
  • Experience with SAIC Systems
    • Experience working with SAIC's IT systems and infrastructure.
  • Desired Certifications
    • CompTIA Security+ or equivalent certification.