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Box Office Event Coordinator

2 months ago

New Orleans, Louisiana, United States Orpheum Full time
Job Title: Box Office Event Coordinator

At Orpheum, we are seeking a highly organized and detail-oriented Box Office Event Coordinator to join our team. As a key member of our box office operations, you will play a critical role in ensuring the smooth execution of events.

Key Responsibilities:
  • Event Coordination: Assist in the coordination of day-of-show staff and ensure that all box office policies and procedures are maintained.
  • Ticketing Operations: Process ticket orders via various channels, including internet, phone, email, and fax.
  • Communication: Interact positively and communicate effectively with internal stakeholders, including ticketing staff, general managers, talent bookers, marketing teams, and venue guests.
  • Reporting and Analysis: Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.
  • Inventory Management: Oversee and monitor communication between critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other box office processes leading up to the actual event.
  • Financial Reporting: Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports.
Requirements:
  • Guest Relations: Skilled in guest relations, phone etiquette, and cash handling in a multi-tasking environment.
  • Attention to Detail: Attention to details, specifically regarding event listing applications.
  • Technical Skills: Entry-level knowledge of basic computer operations, web-based applications, and Point of Sales systems.
  • Adaptability: Ability to successfully handle multiple priorities in sometimes high-stress situations.
  • Schedule Flexibility: Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
Preferred Qualifications:
  • Ticketing Experience: Prior Ticketmaster HOST and Archtics experience is preferred.
Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • Regularly Required: Regularly required to talk and listen.
  • Prolonged Use: Prolonged use of hands/fingers.
  • Specific Vision Abilities: Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
  • Work Environment: Prolonged periods sitting at a desk and working on a computer.
  • Noise Level: Noise level in the work environment is usually low to moderate.
  • Lifting: Must be able to lift up to 25 pounds at times.