Guest Services Manager

6 days ago


Baltimore, Maryland, United States American Limousines, Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Reservations Manager to join our team at American Limousines, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring seamless execution of special events.

Key Responsibilities:

  • Customer Service: Assist guests in making reservations and serve as the primary point of contact for clients' needs related to special events.
  • Area Knowledge: Possess a good working knowledge of the local area, including airports and transportation infrastructure.
  • Industry Expertise: Demonstrate a solid understanding of the inner workings of the transportation industry.
  • Technical Skills: Possess computer skills, including proficiency in Excel and Google applications.
  • Leadership: Showcase demonstrated leadership or management skills in prior roles.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred.


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