Client Engagement Representative
2 weeks ago
The Customer Support Advisor is pivotal in enhancing ASTAC's mission by delivering outstanding service to all members, whether they are past, present, or future.
Key Responsibilities
Sales Focus (45%)
This role is integral in achieving the company's sales objectives. You will be tasked with annual sales targets across all services and products offered by ASTAC. Identifying customer needs during interactions is essential to ensure comprehensive support is provided.
Customer Assistance (30%)
As the primary point of contact, you will assist customers through various channels, including phone and in-person at retail events. Your role encompasses addressing inquiries related to billing, technical issues, account management, and overall service support.
Project Involvement (20%)
Engagement in projects that enhance the customer experience is a key aspect of this position. Responsibilities may include improving billing processes, conducting audits, and supporting product launches.
Accounting Support (5%)
This role offers the opportunity to learn fundamental accounting tasks, including GL assignments and payment reconciliations, with responsibilities evolving over time.
Required Skills and Qualifications
- Strong interpersonal and communication abilities
- Proficient in time management and task prioritization
- Basic computer literacy in various software applications
- Ability to work independently and collaboratively
- Experience in customer service with a focus on retention and sales
- Familiarity with Microsoft Office Suite
- Valid driver's license
Travel Requirements
Occasional travel may be necessary for community events and sales initiatives.
Performance Metrics
Success in this role is measured by meeting sales goals, maintaining accurate customer records, and providing exceptional service aligned with ASTAC's values.
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