Client Engagement Representative

2 weeks ago


Anchorage, Alaska, United States Arctic Slope Telephone Association Cooperative (ASTAC) Full time
Position Overview
The Customer Support Advisor is pivotal in enhancing ASTAC's mission by delivering outstanding service to all members, whether they are past, present, or future.

Key Responsibilities

Sales Focus (45%)
This role is integral in achieving the company's sales objectives. You will be tasked with annual sales targets across all services and products offered by ASTAC. Identifying customer needs during interactions is essential to ensure comprehensive support is provided.

Customer Assistance (30%)
As the primary point of contact, you will assist customers through various channels, including phone and in-person at retail events. Your role encompasses addressing inquiries related to billing, technical issues, account management, and overall service support.

Project Involvement (20%)
Engagement in projects that enhance the customer experience is a key aspect of this position. Responsibilities may include improving billing processes, conducting audits, and supporting product launches.

Accounting Support (5%)
This role offers the opportunity to learn fundamental accounting tasks, including GL assignments and payment reconciliations, with responsibilities evolving over time.


Required Skills and Qualifications
  • Strong interpersonal and communication abilities
  • Proficient in time management and task prioritization
  • Basic computer literacy in various software applications
  • Ability to work independently and collaboratively
  • Experience in customer service with a focus on retention and sales
  • Familiarity with Microsoft Office Suite
  • Valid driver's license

Travel Requirements
Occasional travel may be necessary for community events and sales initiatives.

Performance Metrics
Success in this role is measured by meeting sales goals, maintaining accurate customer records, and providing exceptional service aligned with ASTAC's values.

  • Anchorage, Alaska, United States Claire Myers Consulting Full time

    Claire Myers Consulting is seeking a dynamic and emotionally astute leader to oversee the internal Client Relationship Management Team. The successful candidate will be responsible for guiding team performance, ensuring the fulfillment of duties, and achieving critical performance indicators. This position requires a focus on delivering outstanding client...


  • Anchorage, Alaska, United States Arctic Slope Telephone Association Cooperative (ASTAC) Full time

    Position OverviewThe Customer Support Advocate is integral to enhancing ASTAC's mission by delivering outstanding service to our valued members. Key ResponsibilitiesThe Customer Support Advocate (CSA) will develop comprehensive knowledge of all products and services offered by ASTAC, including Local, Long Distance, Wireless, Internet, and various...


  • Anchorage, Alaska, United States Arctic Slope Telephone Association Cooperative (ASTAC) Full time

    Position OverviewThe Customer Support Advisor plays a crucial role in enhancing the initiatives of Arctic Slope Telephone Association Cooperative (ASTAC) by delivering outstanding service to all members, both past and present.Key ResponsibilitiesSales Performance (45%) – This role is pivotal in achieving the company's sales and revenue objectives. You will...


  • Anchorage, Alaska, United States Buy Any Coin LLC Full time

    ONLINE CUSTOMER SUPPORT SPECIALIST BUY ANY COIN LLC IS LOOKING FOR A MOTIVATED AND WELL-ORGANIZED CLIENT SUPPORT SPECIALIST TO ENGAGE WITH CUSTOMERS IN AN ONLINE COMMODITIES PLATFORM. THE IDEAL CANDIDATE WILL POSSESS A MINIMUM OF THREE YEARS OF EXPERIENCE IN TELEMARKETING, E-COMMERCE, DIGITAL INVENTORY MANAGEMENT, AND VIRTUAL CUSTOMER ASSISTANCE. CANDIDATES...


  • Anchorage, Alaska, United States Amanda Juliussen - State Farm Agent Full time

    Position Overview: Join a vibrant team that has been a leader in the insurance sector since 2014. Our agency is on the lookout for enthusiastic individuals who are eager to contribute to our growth. We provide flexible work schedules, a nurturing environment, and a fun atmosphere. As a member of our team of experienced professionals, you will have the...


  • Anchorage, Alaska, United States Metal Sales Manufacturing Corporation Full time

    ***Exciting Opportunity at Metal Sales Manufacturing Corporation***Metal Sales Manufacturing Corporation, a leading producer of metal roofing and building systems, is seeking a committed customer service expert to enhance their dynamic Customer Service team. This role is ideal for individuals who thrive in a collaborative environment.As a **Customer Service...


  • Anchorage, Alaska, United States Metal Sales Manufacturing Corporation Full time

    ***Exciting Career Opportunity at Metal Sales Manufacturing Corporation***Metal Sales, a leading manufacturer in the metal roofing and building systems sector, is seeking a committed customer service expert to enhance their dynamic Customer Service team. If you thrive in a collaborative environment and enjoy contributing to a close-knit team, this position...


  • Anchorage, Alaska, United States State of Alaska Full time

    Position OverviewThis role is designated for residents of Alaska only. Please verify your eligibility based on our residency criteria.Key ResponsibilitiesAs a member of the dynamic DMV Call Center team, you will provide assistance and information regarding various DMV transactions to the residents of Alaska. This role necessitates a comprehensive...


  • Anchorage, Alaska, United States Metal Sales Manufacturing Corporation Full time

    ***Exciting Opportunity at Metal Sales Manufacturing Corporation***Metal Sales, a leading producer of metal roofing and building systems nationwide, is seeking a committed customer service expert to become a vital member of their enthusiastic Customer Service team. If you thrive in a collaborative environment and enjoy making a difference, this position is...


  • Anchorage, Alaska, United States Denali Family Services Full time

    About Denali Family Services:At Denali Family Services, we are dedicated to providing comprehensive behavioral health care services for children and their families. Our organization specializes in delivering individual, family, and group therapy, alongside intensive care coordination tailored to various environments.Benefits:We offer a competitive benefits...


  • Anchorage, Alaska, United States First National Bank Alaska Full time

    Position Title: Customer Service Representative ISalary: $20.00/Hour + DOESchedule: Varying hours Monday-Friday, 8 am-6 pm (8-hour shifts within this timeframe) and rotating Saturdays 9 am-4 pmCompany Overview:Join First National Bank Alaska, recognized as the *Best Place to Work in Alaska* for nine consecutive years by Alaska Business magazine...


  • Anchorage, Alaska, United States Builders FirstSource Full time

    Position Overview: The Customer Engagement Specialist plays a crucial role in delivering exceptional sales and service experiences to retail clients, leveraging expertise in sales methodologies and industry insights.Key Responsibilities: Deliver outstanding customer service to retail clients through various channels, including in-person, phone, and email,...


  • Anchorage, Alaska, United States US Foods Full time

    Join Our Community of Food ProfessionalsThe primary objective of this role is to cultivate and oversee relationships with both existing and prospective clients by marketing food and non-food products to meet sales and profitability targets. Key responsibilities include:• Acting as the main point of contact for customer relations.• Engaging customers...


  • Anchorage, Alaska, United States Douglas Mccann - State Farm Agent Full time

    Position OverviewDouglas Mccann - State Farm Agent is looking for a motivated and professional individual to fill the role of Account Representative. This position involves fostering and nurturing customer relationships within the community to effectively promote various State Farm products, including auto, home, and life insurance.Key...


  • Anchorage, Alaska, United States The Sherwin-Williams Company Full time

    Position Overview:As a Bilingual Customer Support Representative, you will engage closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions. Key Responsibilities:Customer Support Representatives are expected to swiftly resolve any client issues while...


  • Anchorage, Alaska, United States Ryan Mulholland - State Farm Agent Full time

    Are you looking for a rewarding career in the insurance sector?We are in search of an enthusiastic and client-focused individual to become a part of our team. As a member of Ryan Mulholland - State Farm Agent, your primary responsibility will be to cultivate strong connections with clients while advocating for State Farm offerings, including auto, home, and...


  • Anchorage, Alaska, United States Allstate Luis Mangandi Agency Full time

    Join Our Team as a Sales and Insurance SpecialistThe Allstate Luis Mangandi Agency is seeking a skilled Sales and Insurance Specialist to enhance our dedicated team. If you are driven by helping clients and thrive in a fast-paced setting, this role could be an excellent fit for you.What We ProvideAttractive Compensation: Base Salary plus Commission and Bonus...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job OverviewThe Client Support Coordinator will play a crucial role in delivering holistic case management services to our clientele. This position entails evaluating clients' requirements, crafting tailored service strategies, and linking clients with essential resources and assistance to help them reach their objectives. The successful candidate will...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job OverviewThe Client Support Coordinator will play a crucial role in managing and delivering comprehensive support services to our clientele. This position entails evaluating clients' requirements, crafting personalized service strategies, and linking clients with essential resources and assistance to help them realize their objectives. The ideal candidate...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job OverviewThe Client Support Coordinator will play a vital role in delivering holistic case management services to our clientele. This position entails evaluating clients' requirements, crafting tailored service strategies, and linking clients with essential resources and assistance to fulfill their aspirations. The ideal candidate will possess exceptional...