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Client Engagement Representative

2 months ago

Anchorage, Alaska, United States Arctic Slope Telephone Association Cooperative (ASTAC) Full time
Position Overview
The Customer Support Advocate is integral to enhancing ASTAC's mission by delivering outstanding service to our valued members.

Key Responsibilities

The Customer Support Advocate (CSA) will develop comprehensive knowledge of all products and services offered by ASTAC, including Local, Long Distance, Wireless, Internet, and various accessories.

The CSA will serve as the primary resource for inbound and outbound sales, community sales event assistance, technical support, billing inquiries, retail and telephonic customer service, account management, and project assistance as required.


Principal Duties
  • Sales (45%) – The CSA will contribute to achieving the company’s sales and revenue objectives, with specific annual sales targets assigned for all services and products.
  • Customer Service (30%) – This role requires assisting customers through various channels, including phone, in-person at retail locations, and during community sales events.
  • Project Support (20%) – The CSA will undertake projects aimed at enhancing the customer experience, which may involve billing processes, quality control, and product launch support.
  • Accounting Support (5%) – Opportunities to learn basic accounting functions, including GL assignments and payment reconciliations, will be provided.

Qualifications

The ideal candidate will possess:

  • Excellent interpersonal and communication skills.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Basic proficiency in various software applications.
  • The capability to work both independently and collaboratively.
  • Experience in customer service and sales.

Physical Requirements

The role involves various physical activities, including standing, sitting, and lifting up to 50 pounds.


Travel Requirements

Occasional travel to serve community events may be necessary.


Education and Experience
  • High school diploma or GED.
  • Minimum of 1 year in customer service.
  • Familiarity with Microsoft Office.
  • A valid driver's license.

Performance Metrics

Success in this role will be measured by:

  • Achievement of sales targets.
  • Accurate and timely processing of customer records.
  • Professional and friendly communication with customers.
  • Demonstrated knowledge of ASTAC's products and services.