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Lead Practice Coordinator

1 month ago

Wellesley, Massachusetts, United States LifeStance Health Full time
Job Summary

The Lead Practice Coordinator is responsible for overseeing the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities
  • Create a positive work environment and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
  • General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
  • Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties.
  • Coordinate efforts across Practice Coordinators to ensure KPI achievement.
  • Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
  • Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
Requirements
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Excellent communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential Information (HIPAA).
  • Flexibility to travel between locations throughout the week.
Education and Experience
  • High School or equivalent required, associates/bachelor's degree preferred.
  • 2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting.