DME Patient Service Coordinator

2 days ago


Elgin, Illinois, United States OrthoIllinois Full time
Job Description

**Company Overview**

OrthoIllinois is a leading bone and joint center in northern Illinois, providing university-quality care since 1967. Our multi-specialty approach ensures seamless patient experiences.

**Job Summary**

The DME Patient Service Representative plays a vital role in coordinating patient flow and account management, ensuring efficient delivery of DME products and services.

**Key Responsibilities**

  • Manage DME store cash wrap and inventory, dispensing products for walk-in patients and those referred by clinical practice
  • Educate patients on product usage and benefits
  • Process rentals and verify insurance benefits
  • Support clinical scheduling and front desk teams
  • Manage patient accounts and cross-train on front desk responsibilities
  • Order supplies and patient orthosis, process invoices, and assist with payment inquiries
  • Obtain prior authorizations for procedures, including coding DME products
  • Coordinate schedules for Orthotists to ensure adequate staffing
  • Manage patient flow, including scheduling for initial and return appointments

**Requirements**

High school diploma or equivalent required. A minimum of one year experience in a similar position, with basic knowledge of Microsoft Word and Google suites. Previous experience with EMR systems preferred.

**Benefits**

OrthoIllinois offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability insurance, 401k with company match, and employee assistance program.



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