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Retail Operations Manager

2 months ago

Dayton, Ohio, United States Lennox International Full time

Overview

Lennox International (NYSE: LII) stands as a frontrunner in the realm of energy-efficient climate-control solutions, established over a century ago on the foundations of integrity and innovation. Our commitment to sustainability and the creation of comfortable, healthier environments for both residential and commercial clients drives us to lead in innovation across our cooling, heating, indoor air quality, and refrigeration systems.

Position Summary

In the role of Store Manager at Lennox, you will spearhead a dedicated team of customer service professionals, significantly influencing the financial success and operational efficiency of your Lennox location. Collaboration with the sales team will be essential to ensure that annual revenue surpasses the set targets.

You will be entrusted with overseeing daily store operations and exemplifying outstanding customer service through direct engagement in everyday service channels. Clear communication of initiatives, priorities, and company strategies to team members will be a key responsibility.

Compensation

The compensation range for this role is approximately $61,200 - $72,500, contingent upon the candidate's qualifications, experience, and educational background.

Key Responsibilities

  • Recruit, hire, train, and develop the inside sales team and warehouse personnel, emphasizing exceptional customer service and robust selling capabilities.
  • Drive the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business sectors.
  • Take ownership of the local market, achieving results aligned with established sales, growth, and profitability objectives by collaborating with Sales to explore new sales opportunities.
  • Maintain a customer-ready, professionally displayed showroom, warehouse, and surrounding premises.
  • Coordinate with transportation providers for daily shipments.
  • Champion an ongoing Environmental, Health, and Safety program.
  • Tailor inventory to meet the demands of the local market.
  • Ensure precise inventory management through cycle counting and operational excellence.

Career Progression

At Lennox International, you have the opportunity to shape your career based on your unique skills, talents, and passions. High-performing Store Managers often advance to roles such as Territory Manager, Operations Manager, Area Zone Manager, and various corporate positions.

Desired Qualifications

  • A bachelor's degree or an equivalent combination of education and experience is preferred.
  • A minimum of 5 years of relevant experience is required.
  • Proven ability to lead and motivate others.
  • Strong verbal and written communication skills.
  • Capability to lift up to 50 lbs.
  • Proficient in developing and maintaining strong professional relationships with customers, dealers, and operational partners.
  • Solid business acumen to strategically position the store within the market through effective promotions and customer engagement initiatives.

Benefits

At Lennox, we recognize that our employees are our greatest asset. We are dedicated to providing endless opportunities for growth and development, with a strong emphasis on promoting from within. The Store Manager position is ideal for individuals seeking a diverse work environment with long-term career advancement potential.

Employee Benefits Include:

  • Competitive base salary with a performance-based bonus structure.
  • Industry-leading sales and product training.
  • Comprehensive medical and dental benefits.
  • 401(k) plan with company matching.
  • Employee Stock Purchase Program.
  • Opportunities for community involvement.
  • And much more.

Commitment to Diversity

At Lennox, we believe that diversity and inclusion are essential to our success as a global organization. We strive to recruit, develop, and retain the most talented individuals from a diverse candidate pool. Our goal is to cultivate workplaces that reflect the communities we serve, support the growth and development of each team member, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Qualifications Summary

A high school diploma or an equivalent combination of education and experience is required. A bachelor's degree or equivalent combination of education and experience is preferred. A minimum of 5 years of relevant experience is necessary.

Proven leadership abilities, strong communication skills, and the capability to lift up to 50 lbs. are essential. Expertise in HVAC systems is highly preferred. Effective relationship-building skills with customers, dealers, and operational partners are crucial, along with a strong business acumen to enhance store visibility and customer engagement through various promotional strategies.