Sales Support Coordinator Position

4 weeks ago

Mill Creek, United States World Marketing of America Full time


The main focus of this in-office role is to support the Sales division with their everyday operations, which encompasses customer data management, general departmental assistance, and support for the national account team.

This role will also entail providing backup assistance to the Processing Department, which involves a range of tasks including clerical duties, administrative tasks, phone support, and special project assistance.

Key Responsibilities Include:
Sales Administrative Assistance

Support for National Account maintenance, which includes processing orders, handling RMA requests, preparing customer quotes, managing Canadian order processing, and setting up new items.

Assist in preparing company projections and monthly forecasts.

Collaborate with the administrative assistant to gather necessary information for compliance disputes.

Complete projects as assigned.

Customer Data Management

  • Maintain all national account customer websites.
Ensure data quality management for Lowes, Walmart, TSC, and Home Depot.

Phone Support

  • Provide call queue phone support.
Processing Department Assistance

  • Train as a backup in the following areas: Order Processing, EDI, and billing activities related to these orders, credit memos, RMA processing, new customer and item setup, as well as costing and pricing updates.

Core Skill Requirements:

  • Strong attention to detail and ability to work in an organized manner.
  • Proficiency in Microsoft Office Suite.
  • Demonstrates courteous and professional communication via phone and email.
  • Above-average organizational abilities.
  • Excellent time management skills with the capacity to multitask and prioritize effectively.
  • Professional demeanor.
  • Ability to work independently as well as collaboratively with others.
  • Maintain a generally positive attitude and adaptability.
  • Adhere to all company policies and procedures.
  • Execute all responsibilities and expectations without the need for close supervision.
  • Embrace the responsibility that comes with autonomy; take ownership of the role.
Must be a team-oriented individual, a self-starter, and capable of taking the initiative to complete tasks efficiently. Additional duties may be assigned that are not explicitly outlined in this job description.

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