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Sales Support Coordinator

2 months ago

Mill Creek, United States World Marketing of America Full time


The main focus of this in-office role is to support the Sales division with their daily operations, which encompasses customer data management, general departmental assistance, and support for the national account team.

This role will also necessitate providing backup assistance to the Processing Department, which involves a variety of tasks such as clerical duties, administrative support, phone assistance, and special project involvement.

Key Responsibilities Include:
Sales Administrative Assistance

Support for National Account maintenance, which entails processing orders, handling RMA requests, preparing customer quotes, managing Canadian order processing, and setting up new items.

Assist in preparing company projections and monthly forecasts.

Collaborate with the administrative assistant to gather necessary details for compliance disputes.

Engage in projects as assigned.

Customer Data Management

  • Oversee all national account customer websites.
Ensure data quality management for Lowes, Walmart, TSC, and Home Depot.

Phone Support

  • Provide call queue phone support.
Processing Department Assistance

  • Train as a backup in areas such as Order Processing, EDI, and billing activities related to these orders, credit memos, RMA processing, new customer and item setup, as well as costing and pricing updates.

Core Skill Requirements:

  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite.
  • Demonstrates courteous and professional communication via phone and email.
  • Above-average organizational capabilities.
  • Excellent time management skills with the ability to multitask and prioritize effectively.
  • Professional demeanor.
  • Ability to work independently and collaboratively with others.
  • Maintain a generally positive attitude and adaptability.
  • Adhere to all company policies and procedures.
  • Execute all responsibilities and expectations with minimal supervision.
  • Embrace the responsibility that comes with autonomy in the role.
Must be a team-oriented individual, a self-starter, and possess the initiative to accomplish tasks efficiently. Additional duties may be assigned as necessary.