Guest Advocate
2 weeks ago
About This Role
We're seeking a talented and enthusiastic Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for creating a welcoming and inclusive shopping experience for our guests. This role is perfect for someone who is passionate about delivering exceptional customer service and is comfortable working in a fast-paced environment.
Key Responsibilities
- Create a welcoming experience for guests by authentically greeting them and engaging with them in a genuine way.
- Observe and quickly understand whether a guest needs assistance or wants to interact, and follow body language and verbal cues to tailor your approach.
- Be knowledgeable about the tools, products, and services available in the store, and specific to your area, to solve issues for the guest and improve their experience.
- Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
- Help guests as you complete workload with minimal guest disruption.
- Work in all departments to ensure sales floor is full, zoned and in stock for guests.
- Push and stock product to sales floor.
- Execute adjacency changes, transitions, revisions and sales plans for all departments.
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
- Complete scans and system audit functions to ensure inventory accuracy.
- Support execution of major transitions and ISM.
- Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed.
- Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments.
- Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
- Complete all backroom daily and weekly audits.
- Operate power equipment only if certified.
- Maintain backroom organization and location accuracy and follow equipment guidelines.
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.
- Demonstrate a culture of ethical conduct, safety and compliance.
What We're Looking For
We're looking for someone who is passionate about delivering exceptional customer service and is comfortable working in a fast-paced environment. If you're a team player who is able to work independently and as part of a team, we'd love to hear from you.
Requirements
- Welcoming and helpful attitude toward guests and other team members.
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
- Work both independently and with a team.
- Resolve guest questions quickly on the spot.
- Attention to detail and follow a multi-step process.
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
- Able to accurately handle cash register operations as needed.
- Climb up and down ladders.
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
About Target
Target is a Fortune 50 company with more than 400,000 team members worldwide. We're an iconic brand and one of America's leading retailers. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. We're committed to creating a welcoming and inclusive shopping experience for our guests, and we're looking for talented and enthusiastic team members to join us in this mission.
What We Offer
We offer a competitive benefits package, including financial and education benefits, as well as well-being and beyond benefits. We're an awesome place to work and care about our teams, so we want to make sure we're clear on a few more basics that we expect:
- Able to accurately handle cash register operations as needed.
- Climb up and down ladders.
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
How to Apply
If you're a talented and enthusiastic team player who is passionate about delivering exceptional customer service, we'd love to hear from you. Please apply online or visit your nearest Target store for more information.
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