Evening and Overnight Support Specialist

5 days ago

Minneapolis, Minnesota, United States People Serving People Full time

About People Serving People at St. Anne's Place:

We provide emergency shelter to women or non-binary-led families and pregnant women. Our guests stay in private family bedrooms with shared bathrooms and receive meals and snacks. We offer intensive case management, children's programming, health and wellness opportunities, and parenting and early childhood education. Our staff are here to support these families on their journeys to stable housing.

We are seeking an Evening and Overnight Support Specialist to make a direct and daily impact in the lives of the families staying at St. Anne's Place. This role works directly with guests, answering questions, ensuring the safety of the facility, and supporting guest needs.

Key Responsibilities:

  • Deliver exceptional customer service to guests and building residents by answering phones and doors, addressing immediate guest concerns, and familiarizing guests with the building and available resources.
  • Assist guests with problem-solving, conflict resolution, crisis intervention, enforcing house guidelines and expectations, using a trauma-informed lens and de-escalation techniques.
  • Log guest contact, incidents, and communication to the rest of the team and management, including End-of-Shift reports.
  • Assist with daily rounds and flipping rooms between families, including deep cleaning of rooms and changing bed linens.
  • Assist with cleaning the dining room area at mealtimes.
  • Ensure every person on the voucher is present and the bed count is up to date.
  • Complete laundry.
  • Ensure facility safety and complete incident reports as necessary.
  • Attend meetings with Advocate Supervisor and All Staff meetings as required.
  • Other relevant duties as assigned by Advocate Supervisor or Program Manager.

Benefits:

  • $25.00 hourly.
  • Full-Time, On-Call Evening and Overnight.
  • Medical, dental, and vision insurance available.
  • Company-paid life and disability insurance.
  • 401(k) with employer contribution at 6 months.
  • 40 days of PTO per year.
  • Reduced cost parking or metro pass.
  • Cellphone reimbursement.
  • Reduced childcare rates.
  • 12 weeks of paid parental leave.
  • Financial wellness benefit.
  • The chance to make a real difference in the community.
  • 1-2 years combination of education and experience in a social service or customer service role.
  • 2 or more years' experience serving a multi-cultural, socially diverse population.
  • 2 or more years' experience working with people experiencing homelessness.
  • Proficiency with Microsoft Office Suite.
  • Must possess a valid Class D Driver's license.

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