Program Manager, International Expansion, Self-Service and Automation

4 weeks ago

Seattle, Washington, United States Amazon Services LLC Full time
About the Role

We are seeking a highly skilled Program Manager to join our Customer Engagement Technology (CET) Team at Amazon. As a Program Manager, you will be responsible for leading complex programs that span across the globe and multiple organizations within Amazon. Your primary focus will be on expanding our automated products and Artificial Intelligence (AI) models to international marketplaces.

Key Responsibilities
  • Manage all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program's strategy and roadmap.
  • Define business and systems requirements working with internal and external customers.
  • Develop and execute project plans from design to release, securing resources and managing implementation.
  • Clearly communicate goals, roles, responsibilities, and desired outcomes.
  • Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
  • Support partner teams to refine processes and increase efficiency in line with program objectives.
  • Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.
  • Manage multiple internal and external, cross-functional and remote stakeholders.
  • Develop change processes associated with program rollout and ongoing support.
  • Track delivery against program objectives and implement proposals to improve program services and efficiencies.
  • Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.
  • Ideate and drive strategic change across the broader CET team.
A Day in the Life

In this role, you will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting.

Requirements
  • 3+ years of program or project management experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience using data and metrics to determine and drive improvements.
  • Experience working cross-functionally with tech and non-tech teams.
Preferred Qualifications
  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
  • 3+ years of driving process improvements experience.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.
About Amazon

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

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