HVAC Sales Representative

5 days ago


Charleston, West Virginia, United States Cregger Company Full time
Job Description:

The HVAC Counter Sales position is designed to drive sales growth and customer satisfaction by efficiently and effectively assisting return customers, walk-ins, and telephone customers in the selection and acquisition of needed products.

Key Responsibilities:
  • Provide exceptional customer service by taking orders and entering them into the system accurately, prioritizing regular accounts.
  • Utilize electronic and published catalogs to provide product, pricing, and availability information to customers.
  • Adhere to company pricing and credit guidelines.
  • Quickly resolve customer complaints and issues.
  • Retrieve orders from the warehouse quickly and accurately.
  • Increase sales and average order size through cross-selling, up-selling, and offering promotional sales items and new products.
  • Promote and sell overages, damaged, and discontinued items.
  • Handle customer complaints and returns in a professional manner.
  • Maintain a clean and attractive merchandising and counter area.
  • Ensure counter area inventory is stocked, and remove or add inventory items to stimulate impulse sales.
  • Assist in scheduled physical inventory counts.
  • Drive sales activity through outbound sales calls as directed by management.
  • Participate in company-sponsored sales promotions.
  • Collaborate with other departments to resolve customer service issues in a timely manner.
  • Accurately use order entry, computerized systems, and other technologies as required.
  • Perform other job duties as required by management.
  • Follow company policies and procedures.
  • Attend product training meetings.
  • Pull, fill, pack, and set up orders for delivery and pickup.
  • Maintain the ability to determine the status of an order at any given time.
  • Follow special instructions pertaining to any given order at any given time.
  • Receive shipments, log into inventory, maintain inventory through audits.
  • Report any quality or inventory discrepancy issues to the appropriate person.
  • Communicate positively with supervisors, sales staff, fellow workers, and customers to coordinate deliveries/pick-up.
  • Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks, and report discrepancies to supervisor.
  • Assist in keeping the facility clean, neat, safe, and operating efficiently.
  • Attend product knowledge meetings as required by management.
  • Present a neat and professional image.
  • Assist in keeping the facility secure.
  • Maintain proficiency in computerized systems and other technologies as required.
  • Follow company policies and procedures.
Requirements:
  • Valid Driver's License
  • Prior experience in HVAC sales


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