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Customer Engagement Specialist

2 months ago

Upper Sandusky, Ohio, United States KFC Full time

Are you passionate about providing exceptional service?
Do you take pride in being reliable and showing up consistently?
Are you driven by competition and the desire to succeed?
Do you put in more effort than those around you?
Is organization one of your strengths, ensuring everything is in its right place?
Are you recognized as a valuable team player by your peers?

If you answered YES to these questions, we have an exciting opportunity for you as a Team Member in our customer service department.


ROLE OVERVIEW:

As the welcoming face of our establishment, you will be the first point of contact for our customers, whether they are entering the restaurant or utilizing our drive-thru service.

Your role is crucial as you are responsible for delivering friendly greetings and ensuring customer satisfaction.

Every customer is significant, and you have the chance to brighten their day with your service.

Your standards are high; you would never serve anything to a customer that you wouldn’t serve to your own family.

You are the reason our patrons return time and again, and by providing hot, fresh meals and maintaining a clean environment, you create lasting positive impressions.


Key Responsibilities:
  • Independently resolve customer inquiries and issues.
  • Stay updated on training and core responsibilities.
  • Work diligently to meet personal and team goals.
  • Exude positive energy and enthusiasm at all times.
  • Contribute to a pleasant atmosphere within the restaurant.
  • Assist fellow team members when needed.
  • Treat all individuals with fairness and respect.
  • Recognize and celebrate the achievements of others.
  • Maintain organization and attention to detail in all tasks.
  • Greet every customer with a warm smile.
  • Create memorable experiences for each guest.
  • Understand and strive to meet restaurant and shift objectives.
  • Adhere to food safety protocols and report any concerns to management.

Additional Requirements:
  • Punctuality and reliability in attendance.
  • Flexibility in scheduling to meet business needs.
  • Ability to operate restaurant equipment safely.
  • Capable of lifting up to 25 lbs and carrying items up to 30 feet.
  • Able to push or pull up to 90 lbs over a distance of 30 feet.
  • Willingness to stand and walk for the majority of the shift.
  • Follow cash handling safety and security protocols.
  • Comply with all safety regulations and company policies.

Company Overview:
At KFC, we are dedicated to nourishing the world. Our meals are not just about filling stomachs; they are about enriching lives. When we serve our food with genuine hospitality, we create memorable experiences for our customers. Our roles go beyond mere employment; they are about independence, enjoyment, and forming new friendships.

As a Team Member, you could be the friendly face that welcomes and serves our guests or the skilled cook preparing our renowned dishes. Regardless of your position, your contributions are vital to our team and our customers.