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Customer Service Representative

2 months ago

Sandusky, Ohio, United States First National Bank Full time

{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a Customer Service Representative to join our team at First National Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while performing account transactions. You will be the face of our bank, and your role will be to build rapport and provide outstanding service to our clients.

Responsibilities:

* Accept and accurately process all financial service transactions
* Maintain responsibility for cash drawer and follow proper balancing procedures
* Act as a resource to identify and resolve client servicing issues
* Build Client Rapport
* Provide excellent client service to all FNB clients
* Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
* Ensure a confident tone that reassures the client we will follow up with resolution
* Greet and welcome every client as they enter the branch; acknowledge by name, if known
* Assist clients in achieving their financial goals and objectives Quality Conversations referring to Wealth Management and business partners.
* Address client issues or concerns; engage branch management when needed to provide full solutions for clients
* Help create and establish a business relationship between the Branch manager and the client
* Coordinate time between manager, business partners and client for business meetings as necessary
* Engage the Branch Manager when faced with complex client account issues
* Answer the phone within the Branch professionally, promptly, and pleasantly
* Other duties as assigned

Requirements:

* Have great attention to detail, effective communication, problem solving while giving excellent customer service.
* Have 1-2 years financial services experience or related sales or customer service experience
* Be available to work 2-3 Saturdays a month and have open availability Monday through Friday and Saturdays
* Be able to pass a background check and have a good credit record

Physical Requirements:

This position requires a high degree of mobility.

Prolonged Standing (5-8 hours per day), frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height (Vault, ATM etc.), frequent forward reach, frequent lifting of lbs., occasional lifting of up to 50 lbs.

Benefits:

First National Bank offers benefits depending on your employment status.

Our part time employee benefits include: 401k with company match, paid holidays, PTO, and EAP.

Wages:

Wages start at $15.00 per hour with a $2.00p/h shift premium for Saturdays

First National Bank is an equal opportunity employer.

Salary Description


15.00 per hour"}