IT Support Specialist

2 weeks ago

Upper Sandusky, Ohio, United States Kalmbach Feeds Inc Full time
Job Title: IT Service Desk Specialist I

About the Role:

The IT Service Desk Specialist I will be responsible for providing exceptional customer service to our team members, ensuring that IT systems and the business run smoothly. This role involves working across a broad range of technologies and applications, supporting hardware and software on-site, off-site, or remotely using remote tools.

Key Responsibilities:

  • Collaborate with IT staff to ensure the Service Desk provides excellent team member support, with metrics to back it up.
  • Work hours are 8am to 5pm, with overtime as needed to support our team members with excellent support and customer service.
  • Execute lifecycle replacement of laptops, thin clients, desktops, phones, and iPads, as needed.
  • Execute new Service Desk projects, security and vulnerability patching for desktops and laptops, and in the configuration/deployment of hardware and phones.
  • Research and investigate reducing repetitive incidents and problems, and implement systems to minimize support requirements.
  • Collaborate with the IT team to establish customer service standards with objective metrics.
  • Assist in the continual improvement of knowledge base articles for the Service Desk and team members.
  • Apply analytical skills to resolve complex problems.
  • Provide feedback to the training program for Service Desk team.
  • Provide feedback to the build out of meaningful metrics to help leverage them for continuous improvement at the Service Desk.
  • Continuous education and/or monitoring of industry trends and technologies relevant to KFI and the position.
  • Provide level 1 support for server, host systems, voice, data, automation, security, storage networks, cloud systems, and domain management, escalating as needed.
  • Responsible for after-hour call rotation.

Requirements:

  • Experience with ITSM Ticketing System or another ITSM ticketing system, Microsoft Windows 10/11, iOS, Active Directory, Azure, Trend Micro, Last Pass, TeamViewer, Remote Desktop Protocol, Zscaler, VMware, Verizon Mobile Device Manager, Microsoft 365, Microsoft Deployment Toolkit, FortiClient, WEM, High Jump, Power BI, Atlas, Crowdstrike, and Exchange Admin Center.
  • Experience with hardware imaging and deployment, such as laptops, desktops, RF guns, and iPhones.
  • Experience with hardware repair of laptops, iPhones, iPads, and desktop computers.
  • Excellent written, oral, and interpersonal communication skills.
  • Proven analytical and creative problem-solving abilities, working as a team player.
  • Able to prioritize and execute tasks in a high-pressure environment with self-initiative.
  • Strong customer service orientation via phone, in-person, in writing, or at off-site locations.
  • Ability to work in a team-oriented, collaborative environment, focusing on serving the team member.
  • Ability to lead Service Desk projects, giving updates to the Service Desk Manager.
  • Assisting Service Desk Senior Specialist and Manager with team feedback.
  • Excellent organizational skills.
  • Experience working in a 24-hour, 7-day environment, with on-call rotation.
  • Bachelor's degree in an IT discipline preferred or equivalent experience of 2 or more years IT and Service Desk experience with demonstrated results.

About Kalmbach Feeds Inc:

Kalmbach Feeds Inc offers the highest quality nutritional products for livestock, poultry, and companion animals. Founded in 1963, the company has become the regional leader within the animal nutrition industry, known for its excellent reputation for quality and integrity. Our experienced team utilizes cutting-edge technology and proprietary processes to deliver safe, innovative products.

What We Offer:

  • Medical, Dental, and Vision Benefits with eligibility on date of hire.
  • 401(K) (traditional and Roth options) with generous company match.
  • 3 Weeks Paid Time Off in the first year.
  • Company Paid Short Term and Long Term Disability.
  • Company Paid Life Insurance.
  • Competitive Compensation.
  • On-Staff Life Coach.
  • Medical and Dependent Care Reimbursement Plans.
  • Access to Beach Front Company Condo in Fort Myers, FL.

Kalmbach Feeds Inc is an Equal Opportunity Employer, considering each applicant solely based on job qualifications, without regard to race, color, religion, sex, age, disability, national origin, veteran status, or any other classification protected by law.

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