Customer Experience Specialist

6 days ago


Jackson, Louisiana, United States Pelican State Credit Union Full time
About the Role

We are seeking a skilled Customer Experience Specialist to join our team at Pelican State Credit Union. This role will be responsible for delivering exceptional member service and promoting our products in a way that benefits our members.

Job Responsibilities
  • Assist members with their financial needs, including loan applications, credit reports, and processing transactions.
  • Promote and cross-sell Pelican's products to meet sales goals and earn incentives.
  • Perform routine member transactions, such as deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
  • Maintain a strong working knowledge of Pelican State CU's products and services.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • At least 2 years of experience in lending, teller, or call center roles with a financial institution.
  • Strong background in sales and excellent communication skills.
  • Eligibility to be licensed to sell insurance products.
Benefits
  • Competitive salary: $20.15 - $25.02 per hour.
  • Medical, dental, and vision insurance with generous employer contributions.
  • Health Savings Account with employer contributions.
  • Employer-paid Group Life Insurance.
  • Voluntary Dependent Life Insurance.
  • Paid vacation and sick leave.
  • 15 paid holidays, including a Cultural Floating Holiday.
  • 401K plan with a 5% discretionary profit share contribution and dollar-for-dollar match of up to 5%.
  • Paid time off to volunteer with approved non-profits and charities.
  • Tuition Reimbursement Program.
About Us

Pelican State Credit Union is an equal opportunity employer and a drug-free workplace. We value diversity and welcome individuals from various backgrounds to join our team.



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