Retail Customer Experience Leader

2 months ago


Jackson, Mississippi, United States TJ Maxx Full time

The ideal candidate will have a strong understanding of merchandising techniques and be capable of multi-tasking. Strong communication and organizational skills with attention to detail are also essential. This role requires a team player who can work effectively with peers and supervisors, and be able to train others.

Responsibilities include creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and maintaining confidentiality. The successful candidate will also be responsible for taking an active role in training and mentoring Associates on front end principles, and training and coaching Associates on personalizing the customer experience while promoting loyalty programs.

Additional duties include assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates. The candidate will also be responsible for addressing customer concerns and issues promptly, ensuring a positive customer experience, and ensuring Associates execute tasks and activities according to store plan.

Requirements include availability to work flexible schedule, including nights and weekends, and 1 year retail and 6 months of leadership experience. Benefits include Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $13.00 to $13.50 per hour, with actual starting pay determined by relevant skills, qualifications, and experience. Applicants with arrest or conviction records will be considered for employment.



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