Customer Service Specialist

1 week ago


Jackson, United States Equal Staffing LLC Full time
Job Description

This is a remote position.

We are seeking a dedicated and compassionate Customer Service Specialist to join our team, focusing on assisting nonprofit organizations with payment processing via inbound calls. This role is critical in ensuring a seamless payment experience for our clients, fostering positive relationships with nonprofit organizations, and supporting our mission to empower communities.

Key Responsibilities:

- Answer inbound calls from nonprofit organizations regarding payment processing inquiries and issues.
- Assist clients in completing payment transactions accurately and efficiently.
- Provide exceptional customer service by addressing client questions, concerns, and providing clear explanations of our payment processes.
- Maintain up-to-date knowledge of our payment systems, policies, and nonprofit organizational needs.
- Document all interactions in our CRM system, ensuring accurate records of client communications and transactions.
- Collaborate with other departments to resolve payment-related issues and enhance service delivery.
- Educate clients on the benefits of our payment services and promote additional resources as needed.
- Follow up with clients to ensure satisfaction and to address any further inquiries.
- Participate in ongoing training and development to improve service skills and product knowledge.

Qualifications:

- Previous experience in customer service
- Strong communication skills, both verbal and written.
- Proficiency in using CRM software and payment processing systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Passion for supporting nonprofit organizations and understanding their unique needs.

Requirements
At least 1 year of experience in a call center. 1+ years of experience in a professional office environment.

  • Jackson, United States The Sherwin-Williams Company Full time

    The individual selected for this role will be expected to work at Store #1188, located at: 1605 North Wisner St. Jackson MI, 49202 This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...


  • Jackson, Mississippi, United States The Sherwin-Williams Company Full time

    Job Summary:The Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our retail store, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet customer needs.Key Responsibilities:Provide outstanding customer service,...


  • Jackson, United States United Parcel Service Full time

    Company Overview United Parcel Service (UPS) is a leader in the logistics industry, dedicated to delivering exceptional service to customers worldwide. Our team is comprised of hardworking, efficient package handlers and friendly, focused drivers who are passionate about making a difference in the lives of others. Salary The estimated salary for this...


  • Jackson, United States United Parcel Service Full time

    Company Overview United Parcel Service (UPS) is a leader in the logistics industry, dedicated to delivering exceptional service to customers worldwide. Our team is comprised of hardworking, efficient package handlers and friendly, focused drivers who are passionate about making a difference in the lives of others. Salary The estimated salary for this...


  • Jackson, United States United Parcel Service Full time

    Company OverviewUnited Parcel Service (UPS) is a leader in the logistics industry, dedicated to delivering exceptional service to customers worldwide. Our team is comprised of hardworking, efficient package handlers and friendly, focused drivers who are passionate about making a difference in the lives of others.SalaryThe estimated salary for this position...


  • Jackson, United States Southern Farm Bureau Life Full time

    Job Opportunity: Client Service Specialist at Southern Farm Bureau Life Insurance Company Overview: Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As a Client Service Specialist, you'll be an essential part of our...


  • Jackson, United States Southern Farm Bureau Life Full time

    Job Opportunity: Client Service Specialist at Southern Farm Bureau Life InsuranceCompany Overview:Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As a Client Service Specialist, you'll be an essential part of our...


  • Jackson, Mississippi, United States Careerbuilder-US Full time

    Job SummaryThe Behavioral Services Specialist will provide behavior management support to teaching staff and children to ensure safety and compliance with Head Start Performance Standards in the classroom.Collaborating with Disabilities Services Specialists and the Mental Health Consultant, the Behavioral Services Specialist will provide hands-on support for...

  • Sales Consultant

    3 weeks ago


    Jackson, United States CarMax Full time

    6058 - Jackson, TN - 1401 Vann Drive, Jackson, Tennessee, 38305CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...


  • Jackson, Mississippi, United States United States Postal Service Full time

    Job Summary:The United States Postal Service is seeking a highly motivated and detail-oriented individual to fill the Mail Processing Specialist position. As a Mail Processing Specialist, you will play a critical role in the processing and handling of mail, ensuring timely and efficient delivery to customers across the country.Key Responsibilities:Sort and...


  • Jackson, Georgia, United States Drive Line Service Full time

    Job Summary:Retail Merchandising Specialists are needed to provide high-quality retail services to the largest retailers in the United States. This is a flexible, variable hour position with hours that depend on business and project needs.Key Responsibilities:Visiting various retail locations within 25 miles of your home to audit products, count inventory,...


  • Jackson, United States Trustmark Full time

    Overview: This position will be responsible for creating and updating records within the Trustmark Customer Information System and/or the Trustmark deposit system. In addition, they will communicate with front line and department associates both directly and indirectly to perfect the data collected and entered into the customer system. This will include...


  • Jackson, Tennessee, United States Skechers U.S.A. Full time

    Job Summary:As a Retail Product Specialist at Skechers U.S.A., you will play a critical role in delivering a highly satisfied customer experience by engaging and interacting with all customers. Your primary responsibility will be to elevate customer experience, maintain a clean and organized store environment, and adhere to all operational, merchandise, and...


  • Jackson, Mississippi, United States Ewing Outdoor Supply Full time

    Job Title: Customer Service Professional/DriverEwing Outdoor Supply is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Professional/Driver. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales, and ensuring a positive customer...


  • Jackson, United States Runway Party Store LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Cashier Customer Service to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue.Responsibilities:Welcome and identify customer needsExplain products and services to customersMonitor inventory to...


  • Jackson, Georgia, United States Tim Broyles - State Farm Agent Full time

    Are you looking for a career that combines customer service with insurance and financial services? As a Customer Relations Representative for Tim Broyles - State Farm Agent, you will have the opportunity to work with a dynamic team and provide exceptional service to our clients.Key Responsibilities:Establish and maintain strong relationships with customers,...


  • Jackson, United States Liberty Utilities Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...


  • Jackson, Ohio, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Greeting customers and assisting them with the selection of merchandiseCompleting cash register transactions...


  • Jackson, United States Check 'n Go Full time

    Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service Representative, Customer Service, Representative, Transportation, Store Manager, Retail


  • Jackson, United States Liberty Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...