Vision Care Product Consultant
2 weeks ago
Bausch + Lomb is a prominent global organization in the eye health sector, committed to safeguarding and enhancing vision for countless individuals worldwide, from infancy through all stages of life.
Our Mission
Our mission is straightforward yet impactful: to assist you in seeing better, thereby enabling you to live better.
Product Portfolio
We offer a comprehensive range of over 400 products, meticulously designed to meet the diverse eye health requirements of our customers throughout their lives. Our esteemed brand is built on the unwavering trust and loyalty of our clientele, cultivated over our extensive 170-year legacy.
Global Presence
With a robust global footprint comprising approximately 13,000 employees and operations in nearly 100 countries, we extend our services to billions of potential customers worldwide.
Role Overview
This position is pivotal in managing incoming consultation inquiries, delivering professional expertise and exceptional service in order fulfillment and issue resolution to guarantee a positive customer experience.
Key Responsibilities
- Utilize technical and clinical knowledge to manage incoming consultation inquiries related to Specialty Vision Products, ensuring accurate order placement and effective problem resolution.
- Serve as a liaison between eye care professionals and customer service, particularly during peak call times.
- Represent the Specialty Vision Products brand with professionalism in all customer interactions.
- Promote products and the company at industry events.
- Identify and nurture key customer relationships.
- Collaborate with team members to achieve objectives, participate in projects, and support new initiatives.
- Recognize opportunities for continuous improvement and process enhancements.
- Assist in new product development initiatives as required.
- Engage in business-related projects and activities as directed by management.
Qualifications
We are looking for candidates who possess:
- A minimum of 3 years of clinical experience in fitting specialty contact lenses, including scleral and GP lenses.
- A high school diploma or equivalent (GED) is required; an associate degree is preferred.
- NCLE Basic Certification is mandatory.
- Licensure as an Optician is advantageous.
- Basic computer proficiency is essential.
- A self-motivated, enthusiastic, and positive attitude with a passion for assisting others and enhancing brand recognition.
- Strong communication and interpersonal skills.
- Organizational skills, efficiency, and attention to detail.
Benefits
We acknowledge that your physical, financial, and emotional well-being is crucial for your success both professionally and personally.
Our comprehensive benefits package includes:
- Medical, Dental, and Vision Coverage
- Flexible Spending Account (FSA)
- Life Insurance
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Parental Leave Program
- Complimentary Bausch + Lomb Contact Lenses
- Group Legal Services
- Education Assistance Program
Equal Opportunity Employment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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