Desktop Support Specialist

4 weeks ago


Elkins Park, United States Drexel University Full time

Job Summary:

The Desktop Support Technician II provides technical support and assistance to the Drexel University community, ensuring the smooth operation of desktop systems and resolving user issues efficiently.

Key Responsibilities:

  • Assist in desktop support and operation of the Help Desk, including ticket assignment, follow-up with end users, and ticket resolution.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions to resolve user issues efficiently.
  • Install, maintain, and repair all computer hardware, peripherals, and software.
  • Provide support for users of university-supplied computers, learning technologies, and conference room setups.
  • Assist with Active Directory administration, including creating, disabling, and managing user accounts and Organizational Units (OUs).
  • Maintain and update Active Directory objects, such as user profiles and security groups.
  • Collaborate with senior IT staff to support directory services and ensure accuracy in user management.
  • Provide onsite and remote support for the university's networked and local systems, including software installation and troubleshooting.
  • Assist in maintaining DNS, DHCP, and endpoint protection software.
  • Evaluate new desktop hardware and software for potential deployment.

Requirements:

  • Minimum of Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Minimum of 3-4 years of experience.
  • Strong understanding of desktop hardware, operating systems (Windows, macOS), and troubleshooting techniques.
  • Experience with Active Directory, including creating and managing accounts, OUs, and security groups.
  • Basic knowledge of networking (DNS, DHCP, TCP/IP) and endpoint protection systems.

Preferred Qualifications:

  • CompTIA A+ or similar certification preferred.

Physical Requirements:

  • Typically standing, walking.
  • Lifting demands ≤ 25lbs.

Additional Information:

This position is classified as an exempt grade. Compensation for this grade ranges from $41,120.00 to $61,680.00 per year.



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