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Desktop Technician

3 months ago

Monterey Park, United States Tekfortune Inc Full time
Job Title : Desktop Technician

Location : Monterey Park, CA 91754

Responsibilities:

¿ Troubleshoot and resolve issues related to Office 365

¿ Image and install software on Windows, and Apple laptops/desktops

¿ Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

¿ Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

¿ Identify and resolve hardware and software application conflicts

¿ Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

¿ Responsible for asset tagging and entering all incoming equipment into our asset management system

¿ Collaborate with cross functional teams to properly onboard incoming new hires

¿ Ensure that hardware is properly assigned and updated into our management system

¿ Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

¿ Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

¿ Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support