Hotel Front Desk Representative
4 days ago
Hotel Front Desk Attendant
Welcome to the Residence Inn Philadelphia/Glen Mills, where we're looking for a skilled and friendly Hotel Front Desk Attendant to join our guest services team. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of amazing.
Responsibilities- Welcome and register guests, manage their account information, and ensure they have everything they need for a comfortable stay.
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
- Field customer complaints when necessary and work with the housekeeping staff to ensure rooms are ready for new guests.
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
- Has previous experience or working knowledge of Microsoft Office and reservation management systems.
- 1+ year of hotel industry experience or related job preferred.
- Must have graduated high school, received a GED or equivalent.
- Well-versed in taking telephone calls and handling stressful situations.
At Residence Inn Philadelphia/Glen Mills, we're committed to providing a warm and welcoming environment for our guests. If you're a team player with a passion for delivering exceptional service, we'd love to hear from you
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