Technical Support Services Representative

4 days ago


Fort Lauderdale, Florida, United States Wholesale Distributor - Broward County Full time

Job Overview: We are seeking a Technical Support Services Representative to join our team at Wholesale Distributor - Broward County.

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Job Summary: The successful candidate will provide technical support and troubleshooting services to our customers.

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Responsibilities:

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  • Analyze customer hardware or software support requests using electrical, hydraulic and mechanical principles.">
  • Use troubleshooting techniques, problem solving and multitasking to facilitate case solutions.">
  • Partner with customers' IT support personnel in resolution of issues.">
  • Log all calls and customer requests in our case tracking software.">
  • Process Warranty Claims and Product Returns.">
  • Test, modify and train other employees regarding newly developed products.">
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Requirements:

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The ideal candidate will have three years of experience in mechanical and/or hydraulic systems support.

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Knowledge of Desktop Support is preferred.

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A competitive salary of $65,000 per year is offered for this position.



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