Technical Support Specialist

3 weeks ago


Fort Lauderdale, Florida, United States Hotwire Communications Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Hotwire Communications. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical support.

As a Technical Support Specialist, you will be responsible for providing top-notch technical support to residential and commercial customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide direct inbound calls from customers, addressing their technical concerns and resolving issues promptly.
  • Serve as the first point of contact for trouble support, handling escalated cases and collaborating with other teams to ensure timely resolutions.
  • Review scheduled trouble tickets for potential remote resolution, performing follow-up testing and troubleshooting as needed.
  • Troubleshoot and solve Tier 1 issues, escalating cases when necessary, and following up to ensure customer satisfaction.
  • Phone, chat, and email interactions with customers to offer recommendations on services and resolve issues.

Benefits of this role include:

  • Comprehensive healthcare, dental, and vision plans
  • A 401(k) retirement plan with company match
  • Paid vacation, sick time, and additional holidays
  • Paid volunteer time and parental leave
  • Exclusive entertainment discounts and perks

Hotwire Communications is committed to equal employment opportunities and prohibits discrimination and harassment of any type.



  • Fort Lauderdale, Florida, United States Piusi Full time

    About the Role: Technical Support SpecialistPiusi is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide critical support to customers, guiding them through internal and competitor product comparisons to select the most suitable product for their needs.You will work closely with customers to...


  • Fort Lauderdale, Florida, United States Smiths Detection Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for troubleshooting and repairing equipment in various locations.Your primary goal will be to ensure customer satisfaction by providing prompt and effective solutions to technical issues.As a Technical Support Specialist, you will work...


  • Fort Lauderdale, Florida, United States TeamLogic IT, Fort Lauderdale, FL Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at TeamLogic IT in Fort Lauderdale, FL. As a key member of our technical support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our network infrastructure.This is a fantastic opportunity to work with a dynamic and...


  • Fort Lauderdale, Florida, United States Charter Schools USA Full time

    Job OverviewThe Technical Support Specialist is a critical role within Charter Schools USA, responsible for ensuring the smooth operation of our technology infrastructure and providing exceptional support to our staff and clients.


  • Fort Lauderdale, Florida, United States Hotwire Communications Full time

    Job Summary:Hiring for Technical Support Specialist at Hotwire Communications. Provide exceptional customer service, troubleshoot technical issues, and resolve customer complaints. A quiet workplace so you can focus on delivering excellent service to our customers. Estimated salary: $60,000 - $80,000 per year.About the Role:This is a remote full-time...


  • Fort Lauderdale, Florida, United States Wholesale Distributor - Broward County Full time

    About the Role">We are seeking a highly skilled Technical Support Specialist to join our team at Wholesale Distributor - Broward County. As a Mechanical Support Technician, you will be responsible for providing technical support and guidance to customers regarding our fuel management equipment.">Key Responsibilities">">Apply electrical, hydraulic and...


  • Fort Lauderdale, Florida, United States Wholesale Distributor - Broward County Full time

    Job Overview"> ">We are seeking a Technical Systems Support Specialist to join our team at Wholesale Distributor - Broward County.">About the Role">The Technical Systems Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers with issues related to our fuel pump, fuel transfer, and access control...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    About the Role:TEKsystems is seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to customers, troubleshooting and resolving complex issues in a timely manner.About You:We are looking for an individual with strong technical skills, excellent communication...


  • Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full time

    About Our OrganizationAIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Founded in 1987, our mission is to provide cutting-edge medicine and advocacy, regardless of ability to pay.We strive to make a positive impact on people's lives by providing access to the latest HIV treatments for all who need them....


  • Fort Lauderdale, Florida, United States I S T N INC Full time

    We are seeking a Senior Technical Support Specialist to join I S T N INC.Job Description$65,000 - $85,000 per year salary range is estimated for this position, depending on experience and location.In this role, you will analyze IT problems to improve computer systems. Troubleshooting ability and active directory management are essential skills required for...


  • Fort Lauderdale, Florida, United States Hotwire Communications Full time

    We are seeking a Technical Support Liaison to join our team at Hotwire Communications. As a Remote Launch Engagement Specialist, you will be responsible for delivering exceptional customer service and ensuring a seamless onboarding experience for new customers.About the RoleThis is a full-time position that requires strong communication and problem-solving...


  • Fort Lauderdale, Florida, United States ASM Global Full time

    Job Overview">The ASM Global company is looking for an IT Support Specialist to join its team at The Broward Convention Center in Ft. Lauderdale, FL.">About the Role">This position involves providing technical support services for live events, conferences, and meetings at the convention center.">Responsibilities include:">Providing on-site technical support...


  • Fort Lauderdale, Florida, United States Chelsea Technologies Full time

    At Chelsea Technologies, we're seeking a highly skilled Senior Field Technical Support Specialist to join our team in the Fort Lauderdale area.This is an exciting opportunity for an ambitious technical support professional to provide top-notch Level 2 IT support both remotely and on-site to our clients. If you have a passion for delivering exceptional...


  • Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time

    Job Description: We are seeking a qualified accounting professional to fill the position of Accounting Leadership Role. This role will be responsible for leading the technical accounting department, providing financial leadership and support to new and existing programs. The successful candidate will have experience in managing a technical accounting...


  • Fort Lauderdale, Florida, United States IGEL Technology Full time

    The estimated salary for this position is $110,000 per year in Fort Lauderdale, Florida.Company OverviewIGEL Technology is a leading provider of endpoint management solutions, delivering innovative and secure products to customers worldwide. Our mission is to empower organizations to transform their IT infrastructure and improve user productivity.We are...

  • IT Support Specialist

    1 month ago


    Fort Lauderdale, Florida, United States Charter Schools USA Full time

    Support Technical OperationsWe are seeking a skilled IT Support Specialist to join our team at Charter Schools USA. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technical infrastructure and providing exceptional support to our staff and customers.The ideal candidate will have a strong background in IT...

  • IT Support Specialist

    3 weeks ago


    Fort Lauderdale, Florida, United States I S T N INC Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at I S T N INC. As a key member of our technical operations team, you will be responsible for analyzing and resolving complex IT issues, providing top-notch support to our clients, and collaborating with our team to deliver exceptional results.Estimated...


  • Fort Lauderdale, Florida, United States Hotwire Communications Full time

    About the RoleThis is an exciting opportunity to join Hotwire Communications as a Technical Service Specialist. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, helping them navigate our suite of technology services and products.Key ResponsibilitiesProvide expert technical assistance to...


  • Fort Myers, Florida, United States Florida SouthWestern State College Full time

    At Florida SouthWestern State College, we are seeking an Applications Support Specialist I, Financial Services to provide technical expertise and support to our functional areas. This role involves primary responsibility for the maintenance of Banner modules, including planning and implementation of new features, leading user roles in conversions,...


  • Fort Lauderdale, Florida, United States Advancedbits Inc Full time

    Join Advancedbits Inc.'s growing IT team as a Technical Support Professional and take advantage of exciting opportunities.About the JobWe are seeking a detail-oriented and proactive individual to assist our clients with technical issues.The successful candidate will be responsible for:Resolving technical problems through remote or on-site support,...