Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Hotwire Communications. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical support.
As a Technical Support Specialist, you will be responsible for providing top-notch technical support to residential and commercial customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Provide direct inbound calls from customers, addressing their technical concerns and resolving issues promptly.
- Serve as the first point of contact for trouble support, handling escalated cases and collaborating with other teams to ensure timely resolutions.
- Review scheduled trouble tickets for potential remote resolution, performing follow-up testing and troubleshooting as needed.
- Troubleshoot and solve Tier 1 issues, escalating cases when necessary, and following up to ensure customer satisfaction.
- Phone, chat, and email interactions with customers to offer recommendations on services and resolve issues.
Benefits of this role include:
- Comprehensive healthcare, dental, and vision plans
- A 401(k) retirement plan with company match
- Paid vacation, sick time, and additional holidays
- Paid volunteer time and parental leave
- Exclusive entertainment discounts and perks
Hotwire Communications is committed to equal employment opportunities and prohibits discrimination and harassment of any type.
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