Technical Support Specialist

3 days ago


Fort Lauderdale, Florida, United States Wholesale Distributor - Broward County Full time

About the Role

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We are seeking a highly skilled Technical Support Specialist to join our team at Wholesale Distributor - Broward County. As a Mechanical Support Technician, you will be responsible for providing technical support and guidance to customers regarding our fuel management equipment.

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Key Responsibilities

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  • Apply electrical, hydraulic and mechanical principles and techniques to analyze customers hardware or software support requests.">
  • Use troubleshooting techniques, problem-solving and multitasking to facilitate case solutions.">
  • Partner with customers' IT support personnel in resolution of issues.">
  • Log all calls and customer requests in our case tracking software.">
  • Process Warranty Claims and Product Returns.">
  • Test, modify and train other employees on newly developed products.">
  • Participate in manufacturer's training of newly developed products.">
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Requirements

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  • Thorough technical knowledge of electrical, electronic, mechanical and hydraulic systems.">
  • Knowledge of Desktop Support.">
  • Three years of experience in mechanical and/or hydraulic systems support.">
  • SAP/Salesforce knowledge is preferred.">
  • Customer Service experience with exceptional phone etiquette in English is required.">
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Salary Information

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The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience.

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About Us

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Wholesale Distributor - Broward County is a leading provider of fuel management equipment, and we offer a competitive salary and benefits package to our employees.

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How to Apply

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Please submit your resume and cover letter to us by [insert method of application]. We look forward to hearing from you



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