Technical Support Specialist
3 days ago
About the Role
">We are seeking a highly skilled Technical Support Specialist to join our team at Wholesale Distributor - Broward County. As a Mechanical Support Technician, you will be responsible for providing technical support and guidance to customers regarding our fuel management equipment.
">Key Responsibilities
">- ">
- Apply electrical, hydraulic and mechanical principles and techniques to analyze customers hardware or software support requests.">
- Use troubleshooting techniques, problem-solving and multitasking to facilitate case solutions.">
- Partner with customers' IT support personnel in resolution of issues.">
- Log all calls and customer requests in our case tracking software.">
- Process Warranty Claims and Product Returns.">
- Test, modify and train other employees on newly developed products.">
- Participate in manufacturer's training of newly developed products.">
Requirements
">- ">
- Thorough technical knowledge of electrical, electronic, mechanical and hydraulic systems.">
- Knowledge of Desktop Support.">
- Three years of experience in mechanical and/or hydraulic systems support.">
- SAP/Salesforce knowledge is preferred.">
- Customer Service experience with exceptional phone etiquette in English is required.">
Salary Information
">The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience.
">About Us
">Wholesale Distributor - Broward County is a leading provider of fuel management equipment, and we offer a competitive salary and benefits package to our employees.
">How to Apply
">Please submit your resume and cover letter to us by [insert method of application]. We look forward to hearing from you
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