Customer Service Representative

2 weeks ago


La Vergne, Tennessee, United States Ingram Content Group Full time
Job Description

Ingram Content Group is seeking a highly skilled Receptionist to support our Headquarters Offices in La Vergne, TN. As a key member of our team, you will maintain a high level of knowledge regarding all Ingram policies, services, and procedures. You will demonstrate exceptional professionalism and courtesy when greeting associates, directing visitors, and answering switchboard phone calls.

The ideal candidate will have a strong understanding of business operations and be able to respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. You will represent the company by speaking and writing with refined, business-like vocabulary to ensure quality standards are met.

Key Responsibilities:

  • Maintain current knowledge of new policies, procedures, and company personnel and happenings.
  • Diagnose, discern, and resolve customer issues with minimal supervision.
  • Maintain an elevated level of professionalism and courteousness in both physical appearance and demeanor.
  • Process all administrative work as directed by the supervisor.
  • Serve as the point of contact for customers reporting errors, tracking orders, and checking the status of orders placed.

Perks and Benefits:

  • A highly competitive compensation package with generous benefits.
  • Avid reader? Free card registration at the Nashville Public Library.
  • Encouraged continued education with our tuition reimbursement program.
  • Financial and in-kind opportunities to engage with non-profits in your community.


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