Multi-Cloud Operations Manager

2 weeks ago


Bellevue, Washington, United States Smart IT Frame LLC Full time

Experience Level: 12+ years

Note: Only locals in WA (PST) || Onsite is must - 4 days a week

Key Responsibilities:
  • Oversee the provision of multi-cloud support services by orchestrating the efforts of various teams to ensure prompt and high-quality responses.
  • Ensure adherence to established service level agreements (SLA) and key performance indicators (KPI). Monitor service performance, pinpoint areas for enhancement, and implement necessary adjustments.
  • Continuously assess and refine processes to guarantee efficient and effective service delivery.
  • Promote a positive workplace culture and foster an environment of automation and innovation to enhance service delivery outcomes.
  • Maintain constructive relationships with all stakeholders, ensuring proactive engagement with their inquiries and concerns.
  • Prepare operational and strategic reports based on established schedules and present findings to Steering and Operational committees.
  • Proactively identify potential issues and risks, developing robust mitigation and resolution strategies.
  • Experience: 10+ years of progressive experience in roles such as Technical Delivery Manager or Service Delivery Manager.
  • Strong skills in multi-cloud environments (preferably AWS and Azure) and operations management.
  • ITIL or similar certifications are highly desirable.
  • Exceptional communication, research, analytical, and documentation abilities.
  • Capacity to manage multiple concurrent tasks, lead teams effectively, and respond promptly to users and stakeholders.


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