Technical Voice Support Specialist

6 days ago


Chicago, Illinois, United States Global Channel Management Full time
About Global Channel Management
Career Opportunity: Cisco Voice Engineer

At Global Channel Management, we are looking for a highly skilled and experienced Cisco Voice Engineer to join our team. As a Cisco Voice Engineer, you will play a critical role in providing high-quality end user support, resolving issues, and delivering exceptional customer service.

We require a minimum of four years of experience in a related technical field, with a strong background in Cisco Call Manager, Unity voicemail, and UCCX. Additionally, you must have excellent problem-solving skills and the ability to provide timely, courteous, and polite customer interactions. Your technical expertise should include knowledge of voice communications, including voicemail, phone systems, and call centers.

As a Cisco Voice Engineer at Global Channel Management, your responsibilities will include:
  • Providing technical support over the phone, via email, and other communication mediums.
  • Resolving complex technical issues and answering questions from customers.
  • Determining ways to eliminate future issues and improve customer satisfaction.
Estimated salary for this position is around $85,000 per year, depending on location and experience.

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