Sales and Service Team Lead

1 week ago


Wilmington, North Carolina, United States Sephora Full time
About the Role

We are seeking a highly skilled and motivated Sales and Service Coordinator to join our team at Sephora. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Supporting Sales and Service Initiatives: Develop and implement strategies to enhance the shopping experience, ensuring that customers receive exceptional service and support.
  • Coordinating Events and Classes: Plan and organize paid services, events, and classes that align with our brand values and customer needs.
  • Implementing Loyalty Programs: Assist in designing and implementing loyalty programs that reward our customers and drive repeat business.
  • Handling Cash: Manage cash handling procedures during checkout, ensuring accuracy and efficiency.
  • Training Store Team: Provide training and coaching to store teams on service offerings, customer experience, and sales techniques.
Qualifications
  • Prior experience in retail sales and service, preferably in a fast-paced environment.
  • Passion for delivering exceptional customer service and building strong relationships with customers and colleagues.
  • Strong communication and interpersonal skills, with the ability to multitask and work in a team environment.
  • Resilience and adaptability, with a flexible approach to work and a willingness to learn and grow.
  • Ability to work during peak hours and adapt to changing business needs.
About Sephora

Sephora is a leading beauty retailer that values diversity, inclusion, and customer satisfaction. We offer a comprehensive benefits package, including healthcare and wellbeing benefits, to support the well-being of our employees. We are committed to creating a positive and inclusive work environment that celebrates individuality and promotes growth and development.


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