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Apparel Sales Lead

2 months ago

Wilmington, North Carolina, United States DICK'S SPORTING GOODS INC Full time
About the Role

DICK'S SPORTING GOODS INC is seeking a highly motivated and experienced Sales Lead to join our team in the Apparel department. As a Sales Lead, you will play a critical role in driving sales growth, improving customer satisfaction, and developing a high-performing sales team.

Key Responsibilities
  • Lead by Example: Demonstrate exceptional sales skills, product knowledge, and customer service to set the standard for the sales team.
  • Drive Sales Growth: Develop and execute strategies to increase sales revenue, improve sales productivity, and enhance customer engagement.
  • Team Development: Coach, mentor, and develop sales team members to achieve their full potential, improve sales skills, and enhance customer satisfaction.
  • Operational Excellence: Ensure seamless execution of sales processes, maintain a high level of store appearance, and adhere to company policies and procedures.
  • Customer Focus: Foster a customer-centric culture, ensure exceptional customer service, and resolve customer complaints in a timely and professional manner.
Leadership Competencies
  • Ensures Accountability: Hold team members accountable for their performance, sales goals, and customer satisfaction.
  • Customer-Focus: Prioritize customer needs, preferences, and feedback to drive sales growth and improve customer satisfaction.
  • Collaborative: Work collaboratively with cross-functional teams, including store management, sales teams, and other departments to achieve business objectives.
  • Instills Trust: Build trust with team members, customers, and stakeholders by demonstrating integrity, transparency, and reliability.
  • Decision-Quality/Decision-Making Abilities: Make informed, data-driven decisions that drive sales growth, improve customer satisfaction, and enhance team performance.
  • Action-Oriented: Take initiative, prioritize tasks, and drive results-oriented actions to achieve business objectives.
  • Engagement Driver: Foster a positive work environment, encourage open communication, and promote a culture of engagement and inclusivity.
  • Talent Developer: Identify, develop, and retain top talent, provide coaching and mentoring, and create opportunities for growth and development.
  • Effective Team Building Skills: Build and maintain a high-performing sales team, foster a culture of collaboration, and promote a positive work environment.
  • Plans & Aligns: Develop and execute sales plans, align with business objectives, and prioritize tasks to achieve sales growth and customer satisfaction.
Qualifications
  • Flexible Availability: Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Prior Retail Sales Experience: Minimum 1 year of retail sales experience, preferably in a similar role or industry.