Customer Experience Manager
7 days ago
Ultra Steak, Inc., a renowned dining establishment, seeks a skilled professional to oversee the front-of-house operations and ensure exceptional customer experiences.
Key Responsibilities:
- Direct and manage the service team to achieve sales goals and objectives, while maintaining a high level of customer satisfaction.
- Respond promptly and professionally to customer complaints, resolving issues efficiently to maintain a positive reputation.
- Assist with administrative tasks, such as managing invoices, processing orders, and tracking inventory, to ensure seamless operations.
- Establish and maintain a well-organized service desk, evaluating its efficiency to optimize performance.
- Conduct regular audits to ensure adherence to company standards, productivity goals, and industry regulations.
- Nurture strong relationships with suppliers, dealers, and sales representatives to drive business growth.
- Provide training and guidance to new employees on company procedures and protocols.
- Stay up-to-date on industry developments, regulations, and innovations to maintain a competitive edge.
What We Offer:
- A competitive compensation package, including a base salary and monthly bonuses.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as company-paid life insurance and short- and long-term disability.
- A generous paid time off policy and opportunities for professional development and advancement.
Ultra Steak, Inc. is an Equal Opportunity Employer.
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