Customer Experience Manager

7 days ago


Citrus Heights, California, United States Ultra Steak, Inc. Full time

Ultra Steak, Inc., a renowned dining establishment, seeks a skilled professional to oversee the front-of-house operations and ensure exceptional customer experiences.

Key Responsibilities:

  • Direct and manage the service team to achieve sales goals and objectives, while maintaining a high level of customer satisfaction.
  • Respond promptly and professionally to customer complaints, resolving issues efficiently to maintain a positive reputation.
  • Assist with administrative tasks, such as managing invoices, processing orders, and tracking inventory, to ensure seamless operations.
  • Establish and maintain a well-organized service desk, evaluating its efficiency to optimize performance.
  • Conduct regular audits to ensure adherence to company standards, productivity goals, and industry regulations.
  • Nurture strong relationships with suppliers, dealers, and sales representatives to drive business growth.
  • Provide training and guidance to new employees on company procedures and protocols.
  • Stay up-to-date on industry developments, regulations, and innovations to maintain a competitive edge.

What We Offer:

  • A competitive compensation package, including a base salary and monthly bonuses.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as company-paid life insurance and short- and long-term disability.
  • A generous paid time off policy and opportunities for professional development and advancement.

Ultra Steak, Inc. is an Equal Opportunity Employer.



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