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Sales and Customer Support Specialist

2 months ago

Citrus Heights, California, United States Home Depot Full time

Job Overview

Role Objective:


At Home Depot, our Customer Service and Sales associates deliver prompt and courteous assistance by proactively engaging with customers to understand their requirements and offer support.

These team members gain insights into our products through various resources and provide essential information to customers to facilitate the completion of their projects.

Individuals in this role will master the skills to welcome, assess, recommend, and finalize sales with every customer in their designated area, while also being knowledgeable about basic operations in related departments.

Customer Service and Sales associates are responsible for maintaining the availability and organization of their assigned sections, ensuring they are tidy, accessible, and secure.

Each associate plays a crucial role in fostering a safe working and shopping atmosphere by adhering to all safety protocols and standards, completing required safety training, promptly addressing hazards and unsafe conditions, or reporting them to the Manager on Duty, and working in a manner that does not jeopardize their safety or that of others.

These associates collaborate effectively with their Department Supervisor and fellow team members within their department, as well as across other departments.

Specific roles may encompass Sales Specialist, Sales Associate, and Customer Service Associate.