Account Support Specialist

1 week ago


Austin, Texas, United States Najlaa Solutions, Inc. Full time

Job Summary: We are seeking a highly skilled and customer-focused Customer Care Associate to join our team at Najlaa Solutions, Inc.

About the Role:

  • As a Customer Care Associate, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.
  • You will work closely with our sales teams to effectively escalate product and account-related issues, ensuring seamless customer experiences.
  • Initiate contact with potential customers daily, converting a targeted percentage to new sales accounts.
  • Troubleshoot customer problems, identify root causes, and utilize company tools and resources to determine a resolution.
  • Update customer information and ensure accurate entry of confidential customer data.
  • Embody our core values and commitment to excellence in all customer interactions, client meetings, brainstorming sessions, sales targets, and projects.

Key Qualifications:

  • Previous experience in a customer service or sales setting.
  • Excellent communication, interpersonal, and active-listening skills.
  • Punctual, dependable, and professional.
  • A positive mindset and ability to thrive in team settings.

What We Offer:

  • Competitive commission packages.
  • Career opportunities for growth and development.
  • A close-knit, family-oriented team culture.
  • A high-energy, entrepreneurial office environment.
  • Travel opportunities to exciting destinations.


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