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Customer Service Representative

2 months ago

Honolulu Hawaii, United States Enterprise Holdings Full time

Position Overview:
Enterprise Holdings is thrilled to announce an opportunity for a Full-Time Customer Service Representative at our airport location. This role offers a competitive hourly wage and is focused on delivering exceptional service to our clients.

The Customer Service Representative plays a crucial role in ensuring a seamless rental experience. This includes assisting customers throughout the rental process, facilitating efficient transactions, and maintaining a welcoming atmosphere. Our commitment to quality service is paramount, and this position is integral to achieving that goal.

Key Responsibilities:
- Collaborate with team members, including drivers and detailers, to manage vehicle availability effectively.
- Greet customers as they arrive, providing assistance and information.
- Guide clients to the appropriate exit points and offer local directions and maps.
- Address customer inquiries to reduce the need for counter visits.
- Report any service-related issues to management promptly.
- Ensure accurate completion of all necessary documentation.
- Express gratitude to customers for choosing our services.
- Provide upgraded vehicle options upon request.

In addition to the above duties, you may be required to perform other customer service-related tasks to enhance our service quality.

Benefits:
This full-time position includes a comprehensive benefits package, which features:
- Paid time off
- Employee discounts
- Retirement savings plan with 401k matching and profit sharing
- Health, life, dental, and vision insurance
- Opportunities for training and professional development

At Enterprise Holdings, the safety and well-being of our employees and customers is our top priority. We are an Equal Opportunity Employer and welcome applicants from all backgrounds.

Qualifications:
- Must be at least 18 years of age.
- Valid driver's license with a clean driving record (no more than 3 moving violations or at-fault accidents in the past 3 years).
- No drug or alcohol-related convictions on driving record in the past 5 years.
- Must be authorized to work in the United States without requiring sponsorship.
- Ability to work a full-time schedule, including evenings, weekends, and holidays.