Patient Service Representative
2 weeks ago
Central Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at the COPC Sports, Spine & Joint office in Westerville, OH. As a key point of contact for patients, you will provide exceptional customer service and ensure a positive experience from start to finish during their visit.
Key Responsibilities- Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met.
- Greet patients and complete established check-in procedures upon arrival, including registration, data entry, and insurance verification.
- Collect copays, deductibles, and/or outstanding balances.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
- Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
- Preferred: 1 year of administrative experience in a healthcare-related setting.
- Required: High School diploma or GED.
- Excellent interpersonal and verbal communication skills, as well as interpersonal relationship building abilities.
- Strong organizational and written communication skills.
- Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality.
- Ability to work independently and in a team environment, and lead by example.
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.
Central Ohio Primary Care Physicians is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and exceptional service. We are committed to creating a positive and supportive work environment for our employees, and we are seeking like-minded individuals to join our team.
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