Technology Success Manager
2 weeks ago
Join Avatar Managed Services as a Technology Success Manager and play a crucial role in ensuring the success and satisfaction of our clients by effectively managing their technology needs and aligning our services with their business objectives.
Key Responsibilities:- Promote and represent the corporate culture and core values in all aspects of your job duties.
- Perform regular technical analysis against The Standard and prepare reports on misalignments for the vCIO.
- Analyze where technology issues are coming from and work with the Avatar team to identify solutions.
- Reduce TEM and RHEM at each customer managed.
- Measure performance of services through KPIs and ability to drive continual service improvement.
- Owns technical relationship with the customer through Point of Contact and users.
- Intimate knowledge of customers technology.
- Work closely with clients to develop technology roadmaps aligned with their business objectives and growth plans.
- Provide strategic guidance and recommendations on technology investments, upgrades, and migrations to enhance efficiency and competitiveness.
- Stay informed about industry trends, emerging technologies, and best practices to offer proactive advice and solutions to clients.
- Proven experience (X years) in a client-facing role within the IT managed services industry.
- Extensive proficiency with information technology regarding both hardware and software.
- Certifications: Microsoft Server, Workstation; A+ Network+
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End-User Technology Support Manager
2 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: End-User Technology Support ManagerWe are seeking an experienced End-User Technology Support Manager to lead our technology support team in Houston. The successful candidate will be responsible for implementing new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide.Key Responsibilities:Lead the...
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End-User Technology Support Manager
2 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: End-User Technology Support ManagerWe are seeking an experienced End-User Technology Support Manager to lead our technology support team in Houston. The successful candidate will be responsible for implementing new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide.Key Responsibilities:Lead the...
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Technology Support Manager
2 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. This is a permanent full-time role that requires a minimum of 6 years of management experience.Key Responsibilities:Assess user issues and develop effective troubleshooting methodologies.Manage Operating Level...
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Senior Manager Information Technology
2 weeks ago
Houston, Texas, United States Barrios Technology Full timeOverviewBarrios Technology is seeking an experienced Information Technology leader to oversee the development and implementation of IT strategies that align with the organization's goals. As Senior Manager Information Technology, you will provide proactive leadership to a team of IT professionals, ensuring the delivery of high-quality IT services and...
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Customer Success Manager
3 weeks ago
Houston, Texas, United States IOI Capital and Markets LLC Full timeAbout IOI Capital and Markets LLCIOI Capital and Markets LLC is a rapidly growing, US-based financial services technology firm disrupting the private investment markets. Our purpose is to unlock the potential & possibilities of the alternative investment marketplace for investors through innovation, technology, and market expertise. We enable broadened...
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Technology Support Director
6 days ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. This is a permanent full-time role that requires a strong background in IT service management and leadership.Key Responsibilities:Lead a team of 16 people across three offices, providing end-user support for various...
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Customer Success Manager
3 days ago
Houston, Texas, United States SMA Technologies Full timeJob Title: Customer Success ManagerAt SMA Technologies, we're on a mission to give people back their time. As a Customer Success Manager, you'll play a critical role in helping our clients achieve their goals and overcome challenges. We're looking for a highly motivated and organized individual who can build strong relationships with our clients and drive...
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Academic Technology Manager
2 weeks ago
Houston, Texas, United States University of Houston Full timeJob SummaryWe are seeking a highly skilled Academic Technology Manager to join our team at the University of Houston. The successful candidate will be responsible for providing leadership and guidance on academic technology support and innovation.Key ResponsibilitiesPlan and implement campus-wide academic technology support and maintenance, including...
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Technology Support Manager
1 week ago
Houston, Texas, United States Kirkland & Ellis Full timeAbout Kirkland & EllisKirkland & Ellis is a leading global law firm that provides a wide range of legal services to clients across various industries. Our firm is committed to delivering exceptional results and providing a collaborative and inclusive work environment.Job SummaryWe are seeking a highly skilled and experienced Technology Support Manager to...
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Senior Customer Success Manager
3 weeks ago
Houston, Texas, United States Proofpoint Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Proofpoint. As a key member of our customer success organization, you will be responsible for ensuring that our customers realize the full value of our products and services, ultimately maximizing renewals and add-on transactions.Key...
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Senior Customer Success Manager
2 weeks ago
Houston, Texas, United States Proofpoint Full timeUnlock Customer Success with ProofpointAt Proofpoint, we're on a mission to protect people, data, and brands from today's advanced threats and compliance risks. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers realize the full value of our proven security platform.Key Responsibilities:Meet regularly with customers...
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Cybersecurity Technology Manager
1 month ago
Houston, Texas, United States McDermott International, Ltd Full timeCompany Overview:At McDermott International, Ltd, we believe that our people are the cornerstone of our success. Fostering a vibrant and inclusive workplace where everyone can excel is essential to our mission.Our innovative spirit drives our daily operations. Together, we have established some of the most reliable partnerships across the energy sector,...
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Senior Technology Project Manager
1 week ago
Houston, Texas, United States Saxon Global Full timeSenior Technology Project ManagerSaxon Global is seeking a highly skilled Senior Technology Project Manager to lead our technology projects. The ideal candidate will have strong experience in project managing field services management and mobile workforce management solutions for utilities.Key Responsibilities:Lead cross-functional teams to deliver...
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Manufacturing Production Manager
1 week ago
Houston, Texas, United States Kingdom Technology Services Full timeJob SummaryWe are seeking a highly skilled Manufacturing Production Manager to oversee the planning, execution, and delivery of manufacturing projects. The ideal candidate will have a strong background in production management, vendor order management, and Ghantt management. The successful candidate will be responsible for allocating resources, negotiating...
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Lead Program Manager
4 weeks ago
Houston, Texas, United States Gibson, Dunn & Crutcher LLP Full timeAbout Gibson, Dunn & Crutcher LLPGibson, Dunn & Crutcher LLP is a leading global law firm that advises clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.Job SummaryThe IS Lead Program Manager will oversee and manage...
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Client Success Account Manager
4 weeks ago
Houston, Texas, United States The Staff Pad Full timeAbout The Staff PadThe Staff Pad is a leading provider of innovative solutions for the hospitality and technology industries. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly skilled and motivated Client Success Account Manager to join our team. The successful...
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Customer Success Manager
4 weeks ago
Houston, Texas, United States Innio LLC Full time{"Role Summary": "The Customer Success Manager (CSM) plays a vital role in building strong relationships with channel partners and end-user customers across their assigned region. This position requires a customer-centric approach, with a focus on delivering exceptional service and support to drive business growth and customer satisfaction.", "Key...
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Customer Success Manager
3 days ago
Houston, Texas, United States ConvergePoint Full timeCustomer Success ManagerConvergePoint is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.Key Responsibilities:Build and maintain strong relationships with customers to drive customer satisfaction and...
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Senior Product Manager
2 days ago
Houston, Texas, United States Aspen Technology Full timeAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our dynamic team at AspenTech. As a key member of the Product Management team within the MSC business unit, you will have the opportunity to work on our Industrial Data Infrastructure, driving the successful definition and delivery of our Aspen InfoPlus.21 (IP.21) industrial process...
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Help Desk Field Technician
4 weeks ago
Houston, Texas, United States Raul Yzaguirre School for Success Charter Full timeJob Title: Help Desk Field Technician**Job Summary:**We are seeking a highly skilled and experienced Help Desk Field Technician to join our team at Raul Yzaguirre School for Success Charter. The successful candidate will be responsible for providing technical support to our staff, teachers, and external partners, ensuring that our computer systems and...