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Customer Care Specialist
2 months ago
Mixlabrx is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Associate. As a key member of our pharmacy operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our pharmacy.
Responsibilities:- Deliver outstanding customer service to pet owners and veterinarians through phone, email, and text communication.
- Handle customer inquiries, resolve issues, and provide personalized support to meet their needs.
- Work closely with our logistics team to schedule deliveries and ensure timely receipt of medications.
- Collaborate with our pharmacy team to process orders, manage inventory, and maintain accurate records.
- Develop and maintain a deep understanding of our products, services, and company policies to provide informed support to customers.
- Stay up-to-date on industry developments, regulatory requirements, and company initiatives to ensure compliance and excellence in customer care.
- Participate in ongoing training and professional development to enhance skills and knowledge in customer service, pharmacy operations, and veterinary care.
- Bachelor's degree or equivalent in a related field (e.g., veterinary technology, pharmacy, or customer service).
- 2-3 years of experience in a customer-centric role, preferably in the veterinary or pharmaceutical industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and veterinarians.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
- Flexibility to work nights, weekends, and holidays as needed.
- Passion for delivering exceptional customer service and a commitment to excellence in all aspects of the job.
- 100% employer-paid health, dental, and vision insurance.
- Competitive starting wages with opportunities for rapid career growth and promotion.
- Company stock options and 401(k) matching program.
- Pre-tax commuter benefits, dependent care, HSA, and FSA.
- Short and long-term disability leave, parental leave, and life insurance.
- Referral bonus payouts of up to $1,000 for successful referrals.
- Human and pet wellness benefits, including a $650/year allowance for routine pet care through Wagmo.
- Discounts on various items through Perkspot.
Mixlabrx is a rapidly growing veterinary compounding pharmacy dedicated to delivering exceptional customer service and personalized care to pets and their owners. We are committed to creating a positive and supportive work environment that fosters growth, learning, and excellence in all aspects of our business.
