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Senior Client Advisor

2 months ago

Beverly Hills, California, United States Dolce & Gabbana Full time
About the Role

Dolce & Gabbana, a leading luxury fashion brand, is seeking an exceptional Senior Client Advisor to join our team in Los Angeles. As a key member of our sales team, you will be responsible for delivering exceptional client service and driving sales growth.

Key Responsibilities
  • Engage with clients to understand their needs and preferences, ensuring a personalized shopping experience.
  • Drive sales growth by exceeding individual and store sales objectives, including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, and conversion.
  • Contribute to team performance by sharing knowledge, best practices, and mentoring colleagues.
  • Capture quality client information to build relationships and personalize future client development opportunities.
  • Build and develop long-lasting client relationships using the company's clienteling program and initiatives.
  • Drive business through active client outreach and appointment selling.
  • Act as a Brand Ambassador by networking within the community and attracting new clients.
  • Professionally interact with all levels of Management and Corporate representatives.
  • Discuss general trends in the fashion world and developments in the luxury market with clients.
  • Supervise the sales floor and act as MOD when required.
  • Responsible for opening and closing procedures, holding store keys as needed.
  • Support and maintain company visual merchandise presentation standards.
  • Support in inventory preparation and execution.
  • Work with all store teams to maintain a professional and productive work environment.
Requirements
  • 3-5 years of previous experience in sales roles, in Luxury Retail Companies.
  • Proven excellent client service skills and commercial mindset.
  • Previous experience in training and coaching people both in professional and non-professional contexts.
  • Ability to drive results through others.
  • Proficient computer knowledge (MS Word, Excel, and Outlook).
  • Ability to communicate and analyze business needs/trends with senior leadership.
  • Ability to work in a fast-moving and dynamic environment.
  • High flexibility and ability to adapt to different customers.
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
What We Offer
  • Hourly rate: $25.00.
  • Comprehensive benefits program, including medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more.