Alexander McQueen Senior Client Advisor

2 weeks ago


Beverly Hills, California, United States Alexander McQueen Full time
About Alexander McQueen

Alexander McQueen is a renowned British luxury fashion house founded in 1992 by Lee Alexander McQueen. With a rich history and heritage, the brand is known for its uncompromising quality and creative vision. Our design studio and atelier are based in London, where we push the boundaries of fashion and luxury.

Job Description

We are seeking a passionate and dedicated Senior Client Advisor to join our team at Alexander McQueen. As a brand ambassador, you will be responsible for promoting brand loyalty and delivering exceptional client experiences. Your expertise and knowledge of luxury fashion will be essential in exceeding client needs and expectations.

Key Responsibilities
  • Provide exceptional client service by greeting, listening, and assisting clients in exceeding their needs.
  • Proactively seize cross-selling opportunities and utilize all product categories available in the store.
  • Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools.
  • Engage with clients on general trends in the fashion world and developments in the luxury market.
  • Drive sales performances and contribute to the success of the entire store.
  • Foster open and constructive communication with team members and promote a positive working environment.
  • Maintain shop floor standards and appropriate levels of products on the sales floor.
  • Participate in clienteling initiatives to strengthen client loyalty.
  • Follow company policies and procedures on visual merchandising, operational guidelines, and stock procedures.
Requirements
  • Demonstrate the desired Alexander McQueen behaviors.
  • Proven experience in a similar role within fashion retail companies or customer service-related fields.
  • Proven ability to drive and exceed individual and store KPIs.
  • Possesses genuine interest in fashion and follows industry trends/news.
  • Team-player mentality.
  • Strong verbal and written communication skills.
  • Strong selling skills and ability to overcome objections.
  • Client-centric approach and entrepreneurial spirit.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM.
  • Ability to be mobile for extended periods of time.
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.
What We Offer

We offer a competitive salary range of $26-28/hour and a dynamic work environment that values diversity and inclusivity. As an equal opportunity employer, we welcome applications from all qualified candidates, regardless of their background.



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