Alexander McQueen Senior Client Advisor, Rodeo Drive Flagship

4 weeks ago


Beverly Hills, California, United States Alexander McQueen Full time
Alexander McQueen is a British luxury fashion house that embodies a culture of empowerment, teamwork, respect, and kindness. As a Senior Client Advisor, you will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience.

Key Responsibilities:

* Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
* Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
* Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
* Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
* Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
* Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviors.

Requirements:

* Ability to demonstrate the desired Alexander McQueen behaviors
* Proven experience in a similar role within fashion retail companies or customer service-related field
* Proven ability to drive and exceed individual and store KPIs
* Possesses genuine interest in fashion and follows industry trends/news
* Team-player mentality
* Strong verbal and written communication skills
* Strong selling skills and ability to overcome objections
* Client centric approach and an entrepreneurial spirit
* Ability to work in a fast moving and dynamic environment
* Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.
* Ability to use digital retail tools and CRM
* Ability to be mobile for extended periods of time
* Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis

Salary Range: $26-28/hour

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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