Alexander McQueen Senior Client Advisor, Rodeo Drive Flagship

3 days ago

Beverly Hills, California, United States Alexander McQueen Full time
Job Description

At Alexander McQueen, we are seeking a passionate and dedicated Senior Client Advisor to join our team at the Rodeo Drive Flagship store. As a brand ambassador, you will be responsible for providing exceptional client experiences, promoting brand loyalty, and transforming every client visit into a memorable luxury shopping experience.

Key Responsibilities:
  • Provide exceptional client service by greeting, listening, and assisting clients in exceeding their needs, demonstrating a thorough knowledge of the products and Alexander McQueen's history and heritage.
  • Proactively seize cross-selling opportunities, utilizing all product categories available in the store.
  • Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.
  • Engage with clients on general trends in the fashion world and developments in the luxury market, showcasing passion for fashion and luxury products.
  • Drive sales performances and contribute to the success of the entire store.
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
  • Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures.
  • Strengthen client loyalty by participating in department or store clienteling initiatives.
  • Follow Company grooming standards and policies.
  • Act in compliance with Company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.
  • Assist management in daily operations, including floor management, stock operations, and opening/closing duties.
  • Support managers in developing the team through mentoring and buddying activities.
  • Demonstrate a thorough understanding of the company's policies and provide support to other client advisors when needed.
Requirements:
  • Demonstrate the desired Alexander McQueen behaviors.
  • Proven experience in a similar role within fashion retail companies or customer service-related fields.
  • Proven ability to drive and exceed individual and store KPIs.
  • Possesses genuine interest in fashion and follows industry trends/news.
  • Team-player mentality.
  • Strong verbal and written communication skills.
  • Strong selling skills and ability to overcome objections.
  • Client-centric approach and entrepreneurial spirit.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM.
  • Ability to be mobile for extended periods of time.
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.
Salary Range: $26-28/hour

Alexander McQueen is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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