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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Provide exceptional customer service to clients and guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including answering phones, greeting guests, and coordinating logistics for meetings and events.
- Develop and maintain strong relationships with clients and guests, understanding their needs and preferences to provide personalized service.
- Collaborate with the conference center team to ensure smooth event execution, including setup, catering, and audiovisual support.
- Maintain accurate records and reports, including guest information, meeting details, and event outcomes.
- Stay up-to-date on company policies, procedures, and services to provide informed and accurate information to clients and guests.
Requirements:
- Bachelor's degree in Hospitality, Business, or a related field.
- Minimum 3 years of experience in customer service, hospitality, or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve issues.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
What We Offer:
As a Guest Services Representative with HMG Plus, Inc., you will have the opportunity to work with a dynamic and growing company, providing exceptional service to our clients and guests. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
