Customer Service Representative

4 weeks ago


San Ramon, California, United States British Swim School Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at British Swim School. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person
  • Resolve customer complaints and concerns in a fair and timely manner
  • Process orders, forms, and registrations
  • Manage customer databases and maintain accurate records
  • Provide feedback on the efficiency of the customer service process

Requirements:

  • Excellent communication and problem-solving skills
  • Competent computer skills, including MS Office or equivalent
  • Knowledge of administrative procedures and numeric, oral, and written language applications

What We Offer:

  • A fun and dynamic work environment
  • Structured, paid training, including first aid certification as needed
  • Free parking onsite
  • A chance to make a lasting impact and change a child's life

Apply Now: If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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