Customer Service Representative
4 weeks ago
We are seeking an exceptional insurance personal lines customer service representative to join our team at James Peregrino-District Office. Our reputable insurance agency prides itself on outstanding insurance products and customer service.
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Provide exceptional customer service.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- A Property & Casualty license is preferred but will train good individual.
- Must be highly self-motivated.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
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